Quote Originally Posted by Tiggy View Post
You are missing this point entirely.
It's a two way street. Players can submit bug reports and call their ISP to try and find where the hiccup is, but most players are not going to bother with that. Even if you do your due diligence, you hear absolutely jack shit from SE on the matter. They don't bother to tell you what information would be helpful, they provide ZERO feedback to point players in the right direction. Players in WoW are asked for traceroutes, and when provided, tech support often tells them to try contacting their ISP, but at least they actively help their players seek solutions even if they themselves can't directly provide a solution.

To blame the player entirely is misguided and only creates hostility between two "opposing" factions. I know having a moderate opinion on anything related to this game is absurd, but do try and put yourself in someone else's shoes who is struggling to find a solution to this problem.