South Shoud - Miner Cannot Use Wards To Increase Shard Gain

[KaliLumina]

Thread Title: While under the effect of Slow, Red Lotus II will not initiate

ISP: Charter
Type of Internet Connection: Cable
Internet Connection Speed: 30Mbps
Date & Time: Nov.11 , 2013 19:45 Central
Frequency: Constant
Character Name: Kali Lumina
Race: Hyur / Midlander
World: Ragnarok
Class/Level: Miner/28
Area and Coordinates: South Shroud - The Black Shroud, [16,19]
Party or Solo: Solo
NPC Name: N/A
Monster Name: N/A
Steps:

Went to mining location.

Used Thaliak's Ward to obtain x3 ice shards instead of x1, this did nothing and kept it at x1

It seems to happen with the other wards as well for other shards on miner, botanist seems unaffected.

[Xetyline]

Greetings,

We appreciate you taking the time to report the trouble you are having to us. Since this sounds like something other customers may be able to help you with finding the answers, we are going to be closing this particular thread. Because we cannot provide guides and information about in-game mechanics or gameplay, we welcome you to use the appropriate forums to make these inquiries, where you can discuss the use of Thaliak's Ward with the rest of the community. If you still feel this is a bug after some research and discussion, we will be happy to accept your report on any abilities that are affected like Thaliak's Ward. Thank you!

Regards,
GM Xetyline