Troubleshooting lag issues

[Xplosiv]

First thing to do is opend you cmd (click on the windows button and write in the text box) cmd and hit enter. New window will come up and follow the steps below.

First you want to ping 127.0.0.1. That's yourself. You should always get a response and there should be no packet loss.

C:\Windows\system32>ping 127.0.0.1

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=64
Reply from 127.0.0.1: bytes=32 time<1ms TTL=64
Reply from 127.0.0.1: bytes=32 time<1ms TTL=64
Reply from 127.0.0.1: bytes=32 time<1ms TTL=64

Ping statistics for 127.0.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms


Second step is to ping you router, most common ip to the router is 192.168.1.1
But if you are unsure its easy to find out.

C:\Windows\system32>ipconfig

Windows IP Configuration


Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : home
Link-local IPv6 Address . . . . . : fe80::cc60:cfe8:706d:1eff%13
IPv4 Address. . . . . . . . . . . : 192.168.1.6
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1 (this is your router ip)

Tunnel adapter isatap.home:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : home

Tunnel adapter IP6Tunnel:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

C:\Windows\system32>

Okey, now we know our ip to the router, and it was 192.168.1.1.

Third step is to ping our ip.

Write C:\Windows\system32>ping 192.168.1.1.

Providing you haven't had issues with either of these steps then at this point your local network connections should be fine.

Fourth Step:
How do i find the server IP
Go to http://www.arrstatus.com/ hold you mouse button over that server you are on and the Ip will show.

Fifth step is to do a Traceroute:
C:\Windows\system32>pathping (and the server ip that you are playing on) hit enter

This wil show up then, uplode this to the forums. To comfirm the problem you are having.

0 PC.lan [10.0.0.1]
1 10.0.0.138
2 * ti0089a340-l100.ti.telenor.net [148.122.176.9
3 ti0050d320-ge0-1-1-10.ti.telenor.net [146.172.91.17]
4 ti0050c400-xe8-0-2.ti.telenor.net [146.172.98.173]
5 ti0024c400-ae4-0.ti.telenor.net [146.172.98.30]
6 ti0005c400-ae7-0.ti.telenor.net [146.172.98.130]
7 * ti0001c360-ae2-0.ti.telenor.net [146.172.100.
8 ti0001b400-ae1-0.ti.telenor.net [146.172.105.66]
9 te3-7.ccr01.osl01.atlas.cogentco.com [130.117.14.21]
10 te0-17-0-3.ccr41.ham01.atlas.cogentco.com [130.117.2.1
11 be2188.mpd21.ams03.atlas.cogentco.com [154.54.74.129]
12 multi-use.cogentco.com [154.54.62.145]
13 be2283.ccr21.lpl01.atlas.cogentco.com [130.117.49.34]
14 te0-4-0-3.ccr21.ymq02.atlas.cogentco.com [154.54.44.20
15 38.122.42.34
16 * * *

Computing statistics for 375 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 PC.
0/ 100 = 0% |
1 1ms 0/ 100 = 0% 0/ 100 = 0% 10.0.0.138
0/ 100 = 0% |
2 31ms 0/ 100 = 0% 0/ 100 = 0% ti0089a340-l1
8.122.176.90]
0/ 100 = 0% |
3 --- 100/ 100 =100% 100/ 100 =100% ti0050d320-ge
et [146.172.91.17]
0/ 100 = 0% |
4 --- 100/ 100 =100% 100/ 100 =100% ti0050c400-xe
[146.172.98.173]
0/ 100 = 0% |
5 --- 100/ 100 =100% 100/ 100 =100% ti0024c400-ae
46.172.98.30]
0/ 100 = 0% |
6 --- 100/ 100 =100% 100/ 100 =100% ti0005c400-ae
46.172.98.130]
0/ 100 = 0% |
7 --- 100/ 100 =100% 100/ 100 =100% ti0001c360-ae
46.172.100.121]
0/ 100 = 0% |
8 --- 100/ 100 =100% 100/ 100 =100% ti0001b400-ae
46.172.105.66]
0/ 100 = 0% |
9 84ms 2/ 100 = 2% 2/ 100 = 2% te3-7.ccr01.o
om [130.117.14.21]
0/ 100 = 0% |
10 --- 100/ 100 =100% 100/ 100 =100% te0-17-0-3.cc
tco.com [130.117.2.177]
0/ 100 = 0% |
11 96ms 0/ 100 = 0% 0/ 100 = 0% be2188.mpd21.
com [154.54.74.129]
0/ 100 = 0% |
12 95ms 0/ 100 = 0% 0/ 100 = 0% multi-use.cog
145]
0/ 100 = 0% |
13 103ms 0/ 100 = 0% 0/ 100 = 0% be2283.ccr21.
com [130.117.49.34]
0/ 100 = 0% |
14 181ms 0/ 100 = 0% 0/ 100 = 0% te0-4-0-3.ccr
co.com [154.54.44.205]
0/ 100 = 0% |
15 176ms 0/ 100 = 0% 0/ 100 = 0% 38.122.42.34


And the last step:

- Make sure your network controller drivers are updated.
- Reset your router back to factory specifications. (contact ISP if you dont know how to do it)
- Reboot the router. Turn it off, wait about 30 to 60 seconds then turn it back on.
- Reboot your computer next.
- If you have a cable modem or are a verizon FiOS customer with verizon TV you will want to make sure all the coaxial connections are tight. This includes any connections you have to televisions, cable boxes, cable modems and splitters.
- You may also want to disable any and all firewall or internet security software temporarily before retesting your connection. Some software like Norton and McAfee will pass all internet information through themselves before passing it on to the internet or allowing it in to you. This software looks at all that information and analyzes it first.
- Finally, turn off any other programs that communicate with the internet.

Quick guide to see if the problem is on the players end or it is a server problem.

[Salem_Rain]

Look into this, I must... Thanks for posting.

[Xplosiv]

No problem :-)

[Raist]

Fourth Step:
How do i find the server IP
Go to http://www.arrstatus.com/ hold you mouse button over that server you are on and the Ip will show.

Seen this posted a few times, and it's not entirely correct. The IP's showing there may be the one that the scripts for the site are using, but it's not necessarily the ones your game client is using. Your server may actually have an interface at the IP listed there, but that does not mean your client is maintaining a direct connection to it. We appear to be hitting a gateway that routes us to the proper server according to the content we are using, so if you watch it enough you may see it change from time to time. For instance, it says Midgard is .28, but my client is connecting to .74, and when I use the DF I see .31 pop up. I haven't seen .28 show up yet. That's what you need---the IP's your game is actually connecting to.

In the more recent Windows versions, can run resmon from the Run or Search box, expand the TCP or Network sections, and find your FFXIV entries. In XP, you can open a CMD prompt and run Netstat while you are playing and find the IP's there. There are switches you can toggle to show the process that created it (forget which one it was), but they are easy enough to spot, as they all start with the same numbers. One should be showing for a JP server (starts with 124.) and you may see one or more starting with 199 for the Canadian servers. Those are the IP's you need to research.

Edit:
If you go through the servers there, you will see some are using the same IP address. Odin, Adamantoise, and Faerie are all showing 199.91.189.30. Pheonix and Mateus are both on .22, Zalera, Exodus, Hyperion, and Gilgamesh all show .57. Some others are sharing IP's as well, but those just kind of stood out when I skimmed them. I certainly hope they all aren't actually using those same IP addresses for their clients. If they are, that could certainly explain a lot about latency and server lag issues on their end.

[sparkamatron]

Ok so I followed your advice and got the following, what would this indicate? I'm getting between 1k&3k within game currently

Tracing route to 199.91.189.26 over a maximum of 30 hops

0 Horsejuice.home [192.168.1.64]
1 BTHomeHub.home [192.168.1.254]
2 172.16.17.132
3 * 217.41.217.78
4 217.41.217.77
5 213.120.181.2
6 213.120.180.165
7 217.41.169.107
8 acc1-10GigE-3-2-0.sf.21cn-ipp.bt.net [109.159.251.89]
9 core1-te-0-4-0-16.ealing.ukcore.bt.net [109.159.251.55]
10 peer2-xe1-1-0.telehouse.ukcore.bt.net [109.159.254.140]
11 t2c3-xe-0-1-1-0.uk-lon1.eu.bt.net [166.49.211.164]
12 166-49-211-38.eu.bt.net [166.49.211.38]
13 xe-1-3-0.mtl10.ip4.tinet.net [89.149.184.74]
14 ormuco-gw.ip4.tinet.net [216.221.156.110]
15 192.34.76.2
16 199.91.189.234
17 199.91.189.26

Computing statistics for 425 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Horsejuice.home [192.168.1.64]
0/ 100 = 0% |
1 1ms 0/ 100 = 0% 0/ 100 = 0% BTHomeHub.home [192.168.1.254]
0/ 100 = 0% |
2 --- 100/ 100 =100% 100/ 100 =100% 172.16.17.132
0/ 100 = 0% |
3 7ms 0/ 100 = 0% 0/ 100 = 0% 217.41.217.78
0/ 100 = 0% |
4 12ms 0/ 100 = 0% 0/ 100 = 0% 217.41.217.77
0/ 100 = 0% |
5 7ms 0/ 100 = 0% 0/ 100 = 0% 213.120.181.2
0/ 100 = 0% |
6 8ms 0/ 100 = 0% 0/ 100 = 0% 213.120.180.165
0/ 100 = 0% |
7 8ms 0/ 100 = 0% 0/ 100 = 0% 217.41.169.107
0/ 100 = 0% |
8 --- 100/ 100 =100% 100/ 100 =100% acc1-10GigE-3-2-0.sf.21cn-ipp.bt.n
et [109.159.251.89]
0/ 100 = 0% |
9 --- 100/ 100 =100% 100/ 100 =100% core1-te-0-4-0-16.ealing.ukcore.bt
.net [109.159.251.55]
0/ 100 = 0% |
10 --- 100/ 100 =100% 100/ 100 =100% peer2-xe1-1-0.telehouse.ukcore.bt.
net [109.159.254.140]
0/ 100 = 0% |
11 15ms 0/ 100 = 0% 0/ 100 = 0% t2c3-xe-0-1-1-0.uk-lon1.eu.bt.net
[166.49.211.164]
0/ 100 = 0% |
12 18ms 0/ 100 = 0% 0/ 100 = 0% 166-49-211-38.eu.bt.net [166.49.21
1.38]
0/ 100 = 0% |
13 96ms 0/ 100 = 0% 0/ 100 = 0% xe-1-3-0.mtl10.ip4.tinet.net [89.1
49.184.74]
0/ 100 = 0% |
14 95ms 0/ 100 = 0% 0/ 100 = 0% ormuco-gw.ip4.tinet.net [216.221.1
56.110]
0/ 100 = 0% |
15 93ms 0/ 100 = 0% 0/ 100 = 0% 192.34.76.2
0/ 100 = 0% |
16 92ms 0/ 100 = 0% 0/ 100 = 0% 199.91.189.234
0/ 100 = 0% |
17 90ms 0/ 100 = 0% 0/ 100 = 0% 199.91.189.26

Trace complete.

[Etherscar1]

Tracing route to 199.91.189.22 over a maximum of 30 hops

0 Brad [192.168.1.3]
1 192.168.1.1
2 197-87-143-1.cpt.mweb.co.za [197.87.143.1]
3 197-84-96-162.cpt.mweb.co.za [197.84.96.162]
4 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
5 197-84-5-242.cpt.mweb.co.za [197.84.5.242]
6 197-84-4-33.cpt.mweb.co.za [197.84.4.33]
7 197-84-4-201.cpt.mweb.co.za [197.84.4.201]
8 176.67.177.161
9 176.67.177.235
10 xe-10-1-3.edge4.London1.Level3.net [212.113.14.121]
11 vl-3608-ve-232.csw2.London1.Level3.net [4.69.166.30]
12 ae-58-223.ebr2.London1.Level3.net [4.69.153.137]
13 ae-42-42.ebr1.NewYork1.Level3.net [4.69.137.70]
14 ae-71-71.csw2.NewYork1.Level3.net [4.69.134.70]
15 ae-72-72.ebr2.NewYork1.Level3.net [4.69.148.37]
16 ae-5-5.car1.Montreal2.Level3.net [4.69.141.5]
17 ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
18 ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
19 10.2.2.1
20 192.34.76.2
21 199.91.189.234
22 199.91.189.22

Computing statistics for 550 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Brad [192.168.1.3]
0/ 100 = 0% |
1 1ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 18ms 0/ 100 = 0% 0/ 100 = 0% 197-87-143-1.cpt.mweb.co.za [
7.143.1]
0/ 100 = 0% |
3 19ms 0/ 100 = 0% 0/ 100 = 0% 197-84-96-162.cpt.mweb.co.za
84.96.162]
0/ 100 = 0% |
4 18ms 0/ 100 = 0% 0/ 100 = 0% 197-84-3-2.cpt.mweb.co.za [19
3.2]
0/ 100 = 0% |
5 18ms 0/ 100 = 0% 0/ 100 = 0% 197-84-5-242.cpt.mweb.co.za [
4.5.242]
0/ 100 = 0% |
6 20ms 0/ 100 = 0% 0/ 100 = 0% 197-84-4-33.cpt.mweb.co.za [1
.4.33]
0/ 100 = 0% |
7 161ms 0/ 100 = 0% 0/ 100 = 0% 197-84-4-201.cpt.mweb.co.za [
4.4.201]
0/ 100 = 0% |
8 160ms 0/ 100 = 0% 0/ 100 = 0% 176.67.177.161
0/ 100 = 0% |
9 160ms 0/ 100 = 0% 0/ 100 = 0% 176.67.177.235
0/ 100 = 0% |
10 165ms 1/ 100 = 1% 1/ 100 = 1% xe-10-1-3.edge4.London1.Level
[212.113.14.121]
0/ 100 = 0% |
11 163ms 1/ 100 = 1% 1/ 100 = 1% vl-3608-ve-232.csw2.London1.L
.net [4.69.166.30]
0/ 100 = 0% |
12 162ms 0/ 100 = 0% 0/ 100 = 0% ae-58-223.ebr2.London1.Level3
[4.69.153.137]
0/ 100 = 0% |
13 227ms 0/ 100 = 0% 0/ 100 = 0% ae-42-42.ebr1.NewYork1.Level3
[4.69.137.70]
0/ 100 = 0% |
14 227ms 1/ 100 = 1% 1/ 100 = 1% ae-71-71.csw2.NewYork1.Level3
[4.69.134.70]
0/ 100 = 0% |
15 229ms 0/ 100 = 0% 0/ 100 = 0% ae-72-72.ebr2.NewYork1.Level3
[4.69.148.37]
0/ 100 = 0% |
16 267ms 0/ 100 = 0% 0/ 100 = 0% ae-5-5.car1.Montreal2.Level3.
4.69.141.5]
0/ 100 = 0% |
17 257ms 0/ 100 = 0% 0/ 100 = 0% ae-11-11.car2.Montreal2.Level
[4.69.141.1]
0/ 100 = 0% |
18 239ms 0/ 100 = 0% 0/ 100 = 0% ORMUCO-COMM.car2.Montreal2.Le
net [4.59.178.74]
0/ 100 = 0% |
19 --- 100/ 100 =100% 100/ 100 =100% 10.2.2.1
0/ 100 = 0% |
20 240ms 0/ 100 = 0% 0/ 100 = 0% 192.34.76.2
0/ 100 = 0% |
21 244ms 0/ 100 = 0% 0/ 100 = 0% 199.91.189.234
0/ 100 = 0% |
22 243ms 0/ 100 = 0% 0/ 100 = 0% 199.91.189.22

Trace complete.

[Furlamseere]

It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.