Greetings possum12,

Just to confirm, are you referring to Final Fantasy XIV or Final Fantasy XI? Because in FFXIV, you should be receiving a 30-day free trial period. However, if this is FFXI, you should be receiving a 2 week free trial period, but if you are asking for support for FFXI, you will want to visit our FFXI forums located here: http://forum.square-enix.com/ffxi/forum.php I hope this helps. Thanks!

Regards,
GM Xetyline