Extreme lag (Returning player)

[Raist]

Hi.

I had a break for a month and just logged in to do Titan HM but it wasn't pretty. I got these huge lagspikes (5 sec) every 10 seconds or so. I've had my share of lag in the past (like many others) but this is the worst lag I've ever seen. I checked Resourse monitor but it says 160ms there which is normal for FFXIV.

I've restarted my computer, router but it didn't help. Outside of the instance everything seems fine though.

Below is a ping and tracert. A duty member living in Norway said he also had lagspikes but guildies living in the UK had none. What do you make of this?

You're showing some familiar signs of congestion problems in your TI segments. Might want to open a support ticket with both your ISP and SE, including those results and asking for escalation. We've been seeing these kinds of results in traces for quite some time now, and some ISP's are already working on it, but it is slow going. Cogentco seems to be showing some improvements in some areas, but it isn't very widespread yet.

The more data they can get their hands on that gives clues as to where they need to look for the problems, the better.

Remember, this forum is NOT a support line to SE (it's for users to assist users, not for SE to interact with users for support). Your most direct line to SE is through their support portal--generate a ticket there. Your ISP likely has a similar system, or at the very least they may have a way to send an email to tech support at their website, or they may have a support forum you can use.