I understand why some people would be upset by the fact that at this time there are many times the game is being taken down while they fix things. The thing is they can and will do what they need to do to fix problems.
They do not owe any of us any explanation other than they need to do it.
So many people these days think game companies owe us something because we buy their product or pay them for a service.
While i do agree they do owe us as good a service as they can give us, i also agree that is exactly what they are trying to do.

My advice would be to take a deep breath and try to be as understanding as you can and wait it out or you can logout and cancel your sub and play something else.