Is item recovery possible?

[Escadora]

The process takes forever and a day. But, yes they do item restorations.

[Sove92]

That article says they can only do this, if you bought the wrong tome item, in which case GMs can replace the item with another of equal or lesser value. Fantasia potion restoration only applies to fantasia.

[SkyfangRauss]

yea, I bought the lancer darklight gauntlets instead of the pld ones by accident, and its been over a week and still no word. don't expect to get assistance anytime soon

[Stormfeather]

Anyone have any sort of time frame for this? I also contacted the support over a week ago to get an item replaced (bought the BLM relic pants instead of SMN), was told they had my info and would "investigate" (just what do they need to investigate?), and a GM would contact me.

As I said, that was over a week ago, and still no word. So it looks like this is normal? Anyone know how long it does take?

[Toddmounts69]

Ya gl with that. SEs reputation when dealing with players has always been extremely harsh.

[Alcyon_Densetsu]

If reports from players on this forum are any indication, it may take weeks, even months.

I'll always remember that friend of mine who lost his password and couldn't log in for the game's release even though he had bought the game. They took two weeks to essentially reply: "sorry, your issue isn't a priority, we have closed your ticket, please make another one." We were shocked at that answer.

He did create another ticket and after three weeks finally got help.

Just look at Snake Eyes just above who's been waiting since sept. 18 for an item restoration, or Ryligh Kell who was hacked on Oct. 10 and still hasn't got access to his account…

I know I wouldn't count on SE responding any time soon for an item restoration. They can't even deal properly with customers who need help to log it the game, and freeze accounts for weeks or months during those investigations —and in the meantime, they still charge you, which is borderline breach of contract IMHO.