Is item recovery possible?

[Raxion]

A friend of mine accidentally turned in their Hero's ring for seals today. Is there any possible way that they could have the item recovered?

[Arriverderci]

Yes.
They must contact in-game support called GM Call.
It's a one time process though. So if your friend REALLY wants that item, then they never use the
Item Restoration again.

@Obysuca
You can. I got my phial back to be a Miqote.

[Raxion]

Yes.
They must contact in-game support called GM Call.
It's a one time process though. So if your friend REALLY wants that item, then they never use the
Item Restoration again.

+1 for the quick and helpful response. How would one find the "GM Call"? I've looked at the Support Desk for something of the like, but couldn't find anything.

[Arriverderci]

+1 for the quick and helpful response. How would one find the "GM Call"? I've looked at the Support Desk for something of the like, but couldn't find anything.

Open up the Support Desk from the Menu, and on the first tab there should be a section for FAQ. Click on the link that says "About In-Game Support" and then click on the button that says "Ask Question." This will allow you to send in a support ticket that doesn't fall under the other criteria such as reporting people or bugs.

http://i.imgur.com/NSUGJ1x.png

^ Copy Pasta Reddit since I don't remeber the whole shabang myself. Good luck. It may take some time though.

[Obysuca]

@Obysuca
You can. I got my phial back to be a Miqote.

Eh, just saying what SE told me when I asked about it

[Obysuca]

Well, SE says they have a one time rollback per account (for hacking, lost items etc), I think it's two if you have the token, but apparently they don't have it implemented yet. Or so I was told when I contacted them about it

[Taeyee]

I wish. Accidently trade in my second month sub items for male bikini wears at Revenant's Troll. Now I can't wear or discard them as a female.

[Raxion]

Thanks again. I'll be sure to relay the info to them. Much appreciated.

[Anayrie]

I went through the support desk which seemed to get the fastest response on an item restore request for my phail of fantasia. That was done Tuesday, got a response the next day saying they are looking into it and a GM will contact me to have the item restored. Nothing yet, so I wrote them back yesterday and the reply is that my claim is still being investigated.

Granted they are probably busy refunding peoples gil that was stolen with the market hack, but it may take awhile for your friend to get his ring back.

[permbanned]

I've been waiting for them to help me with this since September 18th. Good luck!