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  1. 10-30-2013 04:27 PM #1
    Yuripa
    Player
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    Join Date
    Aug 2013
    Location
    Limsa Lominsa
    Posts
    54
    Character
    Cinque Andoria
    World
    Tonberry
    Main Class
    Dark Knight Lv 60

    Where is the customer support?

    I am still waiting for a ticket I made about a month and a half ago to get any response what so ever and also the follow up one I made a week later to make sure you got the 1st one.

    Do you have people for customer service? Should we not make tickets?
    I really want to know...
    (6)
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  2. 10-30-2013 04:28 PM #2
    Ceelo_Mage
    Player
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    Join Date
    Aug 2013
    Posts
    196
    Character
    Ceelo Cakes
    World
    Adamantoise
    Main Class
    Arcanist Lv 50
    same here im still waiting on an email response from back in Beta days lol
    (3)
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  3. 10-30-2013 04:38 PM #3
    Yuripa
    Player
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    Join Date
    Aug 2013
    Location
    Limsa Lominsa
    Posts
    54
    Character
    Cinque Andoria
    World
    Tonberry
    Main Class
    Dark Knight Lv 60
    Yeah 2 of my friends are still waiting, if they didn't swap codes they still wouldn't be playing.
    (2)
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  4. 10-30-2013 04:45 PM #4
    Choochamo
    Player
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    Join Date
    Oct 2013
    Posts
    5
    Character
    Choochamo Begley
    World
    Goblin
    Main Class
    Conjurer Lv 31

    Forever..

    I submitted an email for customer support and they didn't get back to me until 2 weeks later. It regarded logging in, so, I was frustrated. I actually decided to log on their chat line and also call them at the same time. I waited an hour and forty minutes on both the chat and phone until someone answered the phone. It was ridiculous, but, if you're really wanting some help from them, from my experience your best bet is so call and wait an eternity.
    (0)
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  5. 10-30-2013 04:46 PM #5
    gadzi_h
    Player
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    Join Date
    Oct 2013
    Posts
    129
    Character
    Gadzi Hajaz
    World
    Gilgamesh
    Main Class
    Archer Lv 50
    I just got a response via email after waiting about a week telling me to call or use live chat. I fixed the issue myself in that time. No big deal but now that I am a subscriber I hope there are some changes. Just in case I have a problem I can't solve on my own.
    (2)
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  6. 10-30-2013 04:53 PM #6
    BeePee
    Player
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    Join Date
    Jun 2011
    Posts
    277
    Character
    Tony Tony
    World
    Balmung
    Main Class
    Conjurer Lv 30
    Just call them then. I've had some great experiences that way.
    (2)
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  7. 10-30-2013 04:55 PM #7
    prymortal
    Player
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    Join Date
    Jan 2012
    Location
    Ul'Dah
    Posts
    557
    Character
    Damien Ramirez
    World
    Shinryu
    Main Class
    Archer Lv 60
    The old customer support ones were Deleted & notification posted on forums, lodestone & e-mails.

    Current ones:

    Dear Customer,

    Thank you for contacting the Square Enix Support Centre.


    We sincerely apologise for the delay in replying to you. Due to the massive volume in contacts following the launch of Final Fantasy XIV: A Realm Reborn, we have only now got through to your email.
    (0)
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  8. 10-30-2013 05:00 PM #8
    Yuripa
    Player
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    Join Date
    Aug 2013
    Location
    Limsa Lominsa
    Posts
    54
    Character
    Cinque Andoria
    World
    Tonberry
    Main Class
    Dark Knight Lv 60
    I don't have 1 email from them about my ticket or it closing.
    (1)
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  9. 11-04-2013 08:54 PM #9
    Yuripa
    Player
    Yuripa's Avatar
    Join Date
    Aug 2013
    Location
    Limsa Lominsa
    Posts
    54
    Character
    Cinque Andoria
    World
    Tonberry
    Main Class
    Dark Knight Lv 60
    Still no response to any ticket! Yet they ban a friend for having to much gil? What the hell?
    (1)
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  10. 11-04-2013 08:57 PM #10
    IvoryFox
    Player
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    Join Date
    Dec 2011
    Posts
    52
    Character
    Val M'emorija
    World
    Cactuar
    Main Class
    Gladiator Lv 60
    You essentially need to call with your ticket number in order to get any help. Even if they respond via email, it will likely say "we cannot help you through email", haha. Prepare to hold for a while.
    (0)
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