Where is the customer support?

[Yuripa]

I am still waiting for a ticket I made about a month and a half ago to get any response what so ever and also the follow up one I made a week later to make sure you got the 1st one.

Do you have people for customer service? Should we not make tickets?
I really want to know...

[Ceelo_Mage]

same here im still waiting on an email response from back in Beta days lol

[Yuripa]

Yeah 2 of my friends are still waiting, if they didn't swap codes they still wouldn't be playing.

[Choochamo]

I submitted an email for customer support and they didn't get back to me until 2 weeks later. It regarded logging in, so, I was frustrated. I actually decided to log on their chat line and also call them at the same time. I waited an hour and forty minutes on both the chat and phone until someone answered the phone. It was ridiculous, but, if you're really wanting some help from them, from my experience your best bet is so call and wait an eternity.

[Yuripa]

I don't have 1 email from them about my ticket or it closing.

[gadzi_h]

I just got a response via email after waiting about a week telling me to call or use live chat. I fixed the issue myself in that time. No big deal but now that I am a subscriber I hope there are some changes. Just in case I have a problem I can't solve on my own.

[BeePee]

Just call them then. I've had some great experiences that way.

[prymortal]

The old customer support ones were Deleted & notification posted on forums, lodestone & e-mails.

Current ones:

Dear Customer,

Thank you for contacting the Square Enix Support Centre.


We sincerely apologise for the delay in replying to you. Due to the massive volume in contacts following the launch of Final Fantasy XIV: A Realm Reborn, we have only now got through to your email.

[Yuripa]

Still no response to any ticket! Yet they ban a friend for having to much gil? What the hell?

[IvoryFox]

You essentially need to call with your ticket number in order to get any help. Even if they respond via email, it will likely say "we cannot help you through email", haha. Prepare to hold for a while.