Bankers support hours for a 24/7 online service???

[Mishakai]

Just wanted to throw a big thank you out to Square Enix for having the absolute worst support in existence. Latest android update completely reset my wife's phone, so the one time password app needs to be reset. She's now home from the hospital, and can't even get a freaking response about getting this fixed until at least Monday.

Thank you for sucking Square Enix.

[SynMaris]

Just wanted to throw a big thank you out to Square Enix for having the absolute worst support in existence. Latest android update completely reset my wife's phone, so the one time password app needs to be reset. She's now home from the hospital, and can't even get a freaking response about getting this fixed until at least Monday.

Thank you for sucking Square Enix.

SE does suck, but how is that their fault that the most recent Android update reset your wife's phone?

[Naunet]

SE does suck, but how is that their fault that the most recent Android update reset your wife's phone?

It's their fault that they don't have weekend support, which is extremely silly considering the bulk of many people's gameplay is on the weekend.

[Alhanelem]

Just wanted to throw a big thank you out to Square Enix for having the absolute worst support in existence. Latest android update completely reset my wife's phone, so the one time password app needs to be reset. She's now home from the hospital, and can't even get a freaking response about getting this fixed until at least Monday.

Thank you for sucking Square Enix.

How is it the worst customer support in existence for SE, whose support hours are clearly posted on their website, to not answer your call until their hours of operation?

I'm sorry your phone died but that's not SE's fault. I mean, if you wrote this post because they answered you and it wasn't helpful I could understand, but you're calling them the worst because their posted hours aren't convenient enough for you?

You realize you set an emergency recovery password right? Whatever happened to keeping that in a safe place so you could remove the Software Token from the account? You aren't even supposed to need SE support to fix this.

[Huginn]

Just wanted to throw a big thank you out to Square Enix for having the absolute worst support in existence. Latest android update completely reset my wife's phone, so the one time password app needs to be reset. She's now home from the hospital, and can't even get a freaking response about getting this fixed until at least Monday.

Thank you for sucking Square Enix.

no problem at all, just follow the procedures that they have told you about time and time again for removing and then reactivating the one time passcode. you did remember the emergency removal code that you created... right?

Yes, having no customer support for a 24/7 service may seem odd, but really, do you want farmed out techs who work 15 different companies doing your support, or do you want to have actual SE employees? we aren't paying them $150 a month, we are paying them less than $10