Launcher Problem

[Baguette]

I was on chat with Comcast for an hour. The rep basically hung up on me by remotely resetting my modem. Anyway, here are some highlights:

Baguette: What is your progress in resolving this issue? Do you have any solutions for logging into these games? Do you have any plans to issue a credit to customers who are experiencing these issues?
Lovelee: We apologize for the inconvenience, Baguette. This is the best used resolution on the forum. Can you please try this: Delete FFXIV_BOOT.CFG in "C:\Users\Documents\My Games\FINAL FANTASY XIV - A Realm Reborn". It will have you go through the EULA again and will take you directly to the play button.
Baguette: I tried it and it did not work. I have also tried resetting my Internet Explorer settings to default, setting the Square Enix site as a trusted site, restarting my computer, shutting down all background applications, opening the launcher repeatedly, and opening the launcher and waiting for 30 minutes. None of these attempts worked.
Lovelee: If the login fields are missing, don't close your launcher. Instead, start the launcher a second time. You'll get an error message saying that the launcher is already running. However, on the original launcher, the login fields will now appear.
Baguette: I just tried that and it did not work.
Lovelee: Baguette, I will be creating a ticket to escalate this to our network specialist.
Baguette: Will the network specialist be contacting me with updates on progress? Do you have plans to issue credits to customers affected by your issue?
Lovelee: We need to fix the issue first before any adjustments can be applied. Yes, you will be contacted by the higher tier.

[Rynithon]

Hey guys it's not just FFXIV, but Xbox Live and other services don't work on Comcast

http://kotaku.com/if-youre-a-comcast...o-x-1461516910

[omglazerkittens]

Hey guys it's not just FFXIV, but Xbox Live and other services don't work on Comcast

http://kotaku.com/if-youre-a-comcast...o-x-1461516910

Yep, just talked to some of my friends who work at Valve (with Steam) and they said it's a known issue with Comcast in the whole NW region.

[Fiend]

For those who have tried Nonok's method but continue to experience launcher issues another workaround is to use a VPN service. There are many free VPN programs online and after doing a quick search and about 5 minutes of setup I've been playing problem free for the past 2 hours or so.

[Nonok]

For those of you who tried my workaround and are still having problems, make sure you have internet explorer 10 installed.

[Raist]

Been chasing this for about 2 hours now on my XP box (it works fine on the Win8, it's only the XP box freaking out). Was updating everything I could think of... flash, Java... even grabbed the .NET installers and reloaded them. I finally noticed something really odd when I was updating the IE components. I don't use IE anymore, strictly FF... so I was getting the flash and such for IE8 since the launcher uses components from that, and I noticed buttons and checkmark graphics weren't rendering when in IE. Sometimes nothing was there, but the hit-box still worked when I clicked the area, other times it was the picture placeholder box with the red X in them.

EVERY one of them was a link to a .PNG file.

Something had over-ridden the default association for IE to handle them. They worked FINE in Firefox--just not in IE. Found a post at bleepingcomputer linking to a .zip download page at winhelponline that has .reg files to import the association back:
http://www.bleepingcomputer.com/foru...indows-xp-ie8/

Direct link to the download page:
http://www.winhelponline.com/article...-Explorer.html

Since importing the XP .reg file, all is well again.

**Note this is a .reg file posted for XP and Vista, and came about because of an issue with IE8--may not necessarily work for anything newer. If you have IE9 or Win7, may need to google specifically for .PNG files not displaying in your OS/IE versions.

[Omnerabdator]

well my login box didnt come up, well my username box did but no password, so i had to tab down to it since you cant scroll, then when i pressed login i saw the installing bar for a new update for a split second before it went to the top of the screen again, now theres no way to check if its still download since theres nothing to tab down too lol

[Nialle]

Same problem here; I also live in the Seattle area. Sucks to be us, I guess.