System Error -2146697208

[Krisom]

Hello, I can't log into the game because I am greeted with this error every time and connecting to the forums took a few tries too before also being greeted by "can not connect to..".
My connection outside of this is mighty fine. http://www.speedtest.net/my-result/3083047420
and other games I can connect to just as fine.

[sparkamatron]

I'm also receiving this error as well as a few others on reddit. Are you a BT user by any chance?

[Kestyn]

I am also getting this error. I am a BT user. Why do you ask?

[KraggyKor]

I am also with BT and yes, BT have connection issues with the forums (and the game I expect too). It's actually BT's US peer:

I have two ISPs, BT and Virgin and simply re-setting my network adapter to use my VM connection is all I needed to do to connect to these forums, and yesterday when it happened re-connect to the game; I'm not at home ATM to try it.

Tracing route to forum.square-enix.com [202.67.50.142]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.248
2 5 ms 5 ms 5 ms 217.32.142.0
3 6 ms 5 ms 24 ms 217.32.142.30
4 6 ms 5 ms 5 ms 213.120.163.122
5 5 ms 5 ms 5 ms 31.55.165.219
6 6 ms 5 ms 5 ms 31.55.165.109
7 5 ms 5 ms 5 ms acc2-10GigE-11-2-0.mr.21cn-ipp.bt.net [109.159.250.206]
8 14 ms 15 ms 15 ms core2-te0-4-0-0.ealing.ukcore.bt.net [109.159.250.131]
9 18 ms 15 ms 15 ms peer3-te0-1-0-1.telehouse.ukcore.bt.net [109.159.254.42]
10 * * * Request timed out.
11 237 ms * * te0-1-0-7-gw1.lax3.asianetcom.net [202.147.58.144]
12 * * * Request timed out.
13 * * * Request timed out.


With Virgin I get this:

Tracing route to forum.square-enix.com [202.67.50.142]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.250
2 6 ms 7 ms 8 ms 10.93.144.1
3 7 ms 7 ms 7 ms bagu-core-2b-ae3-904.network.virginmedia.net [80.5.167.185]
4 11 ms 11 ms 11 ms leed-bb-1b-ae7-0.network.virginmedia.net [80.5.161.245]
5 13 ms 14 ms 14 ms nrth-bb-1b-et-710-0.network.virginmedia.net [62.253.175.50]
6 15 ms 16 ms 16 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.174.18]
7 112 ms 111 ms 110 ms 195.66.225.158
8 255 ms 253 ms 251 ms te0-1-0-1.gw1.lax3.asianetcom.net [202.147.50.174]
9 252 ms 252 ms 257 ms te0-1-0-1.gw1.lax3.asianetcom.net [202.147.50.174]
10 371 ms 371 ms 368 ms gi11-0-0.cr1.nrt1.asianetcom.net [202.147.61.170]
11 377 ms 376 ms 380 ms gi1-0-0.gw1.nrt5.asianetcom.net [202.147.0.178]
12 375 ms 373 ms 376 ms squareco.asianetcom.net [203.192.149.210]
13 371 ms 375 ms 369 ms 61.195.56.129
14 363 ms 364 ms 371 ms 219.117.144.70
15 361 ms 360 ms 364 ms 219.117.144.49
16 364 ms 364 ms 362 ms 219.117.146.129
17 401 ms 394 ms 388 ms 219.117.146.30
18 373 ms 370 ms 362 ms 202.67.50.134
19 * * ^C

I don't know for a fact, but it's a good guess that the BT hop 10 and VM hop 7 are their East Coast peers, which clearly connect to the same West Coast one for the trans-Pacific hop.

[sparkamatron]

It appears to be a BT issue that's causing this, the game is running fine for none BT users as far as I'm aware. It was also the same case last Wednesday when this occurred.
Edit: Or it appears to be their US peer as pointed out, I'm trying but getting nowhere trying to get help from BT

[KraggyKor]

As I just pointed out when I updated my reply, it's not a BT problem per se, it's probably their US peer.

[Celandri]

this is BT infintiy crap again. as even changing the DNS it wont help, can you contact bt for gods sake again? they done that to uplay also and we dont have the power to fix this but you guys.

[KraggyKor]

this is BT infintiy crap again. as even changing the DNS it wont help, can you contact bt for gods sake again? they done that to uplay also and we dont have the power to fix this but you guys.

READ MY POST, it's NOT BT that is the problem here, it's NOT P2P throttling.

/sheesh

DNS has nothing to do with it, don't know why you mention it.

[Bramble]

I'm with BT but i'm in the UK... having same problems as everyone else. I'm not very good at tech so i don't know what a "US peer" is D: or how to make gaem werk Dx

[Kathryn]

READ MY POST, it's NOT BT that is the problem here, it's NOT P2P throttling.

/sheesh

DNS has nothing to do with it, don't know why you mention it.

Actually it is something to do with BT as my bf said and BT's customer support is attrocious, I'm now tunneling through a friend to even get these forums working.

To be fair I'm sick and tired of it BT shouldn't be throttling customers like this so as soon as I get the details I'm going to Phone up and complain as they shouldn't be throttling us at all.