Missing Items already purchased

[Johnnyvader]

Time: 10/17/2013 20:00 Eorzea time
Frequency: Once (Cannot Reproduce)
World name: Malboro
Character name: JohnnyVader Jedi
NPC name: Auriana
Monster name: N/A
Class/Level: Paladin lvl 50
Party or solo: Solo
In-game time: 20:00
Area and coordinates: Revenant's Toll 22X Y8
Steps:
1. During a relic reborn quest
2. Purchased two (2) Thavnairian Mist from Auriana.
2. Paid six (600) Tomestone of Mythology
3. finished the relic quest
4. then went back to furnace next to Gerold to get my +1 relic
5. Systems says insufficient items
6. Looked everywhere, inventory, retainer, etc.
7. 2 Mist purchased are missing
8. Guess System bugged out and deleted both items or just never gave them to me.
9. I verified tomes and I am 600 short, so NPC did charge me for items.
<*Add more steps if necessary>

Connection Specs

- Cable 20m speed/liberty pr
-Arris / TG862

Windows 7
PC Specs


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Johnny\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
SYSTEM_CPU AMD Phenom(tm) II X6 1055T Processor (6 CPUs), ~2.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 6 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS BIOS Date: 05/03/10 11:40:30 Ver: 08.00.15
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8190.176MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 8188.355MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.690GB SYSTEM_FREEDISC_SPACE 27.337GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.098GB SYSTEM_FREEDISC_SPACE 0.070GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 292.870GB SYSTEM_FREEDISC_SPACE 153.737GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 638.542GB SYSTEM_FREEDISC_SPACE 126.679GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS AMD Radeon HD 7900 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x679A)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 3054.184 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1041.754 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1200 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 8.17.0010.1191
SYSTEM_GRAPHICS_DRIVER_DATE 3/28/2013 10:37:02 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (VIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {C202BFE7-DACC-428A-84E5-B86E8C651468}
SYSTEM_SOUND_DEVICE_NAME viahduaa.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8100
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/2/2010 7:30:20 AM
SYSTEM_SOUND 1 - HSG1075 (2- AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {01334080-D19C-4230-8D5B-0C31B6A05BC4}
SYSTEM_SOUND_DEVICE_NAME AtihdW76.sys
SYSTEM_SOUND_DRIVER_VERSION 7.12.0000.7714
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/14/2013 7:41:10 AM
SYSTEM_SOUND HD Audio HDMI out (VIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {97264DB6-B8DC-4C5D-9B0A-4490CBC1538D}
SYSTEM_SOUND_DEVICE_NAME viahduaa.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8100
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/2/2010 7:30:20 AM
SYSTEM_SOUND SPDIF Interface (TX1) (VIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {F2933E3A-CC32-4B1F-9AAB-8A94164DB91A}
SYSTEM_SOUND_DEVICE_NAME viahduaa.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8100
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/2/2010 7:30:20 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {24F17260-5146-11E2-8001444553540000}
SYSTEM_INPUT_NAME G500
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {24F3E360-5146-11E2-8002444553540000}
SYSTEM_INPUT_NAME G500
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {24F3E360-5146-11E2-8003444553540000}
SYSTEM_INPUT_NAME G500
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {24F3E360-5146-11E2-8004444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G110
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {24F3E360-5146-11E2-8005444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G110
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {24F3E360-5146-11E2-8006444553540000}
SYSTEM_INPUT_NAME G110 G-keys
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {24F3E360-5146-11E2-8007444553540000}
SYSTEM_INPUT_NAME G110 G-keys
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FRAPS general
Welcome to the "In-Game Bugs" Forum! (READ THIS FIRST) - Mozilla Firefox
FINAL FANTASY XIV: A Realm Reborn
Document1 - Microsoft Word
ffxiv complaint email lost items.docx - Microsoft Word
Untitled - Notepad
ticket number.docx - Microsoft Word
FINAL FANTASY XIV - A Realm Reborn
Documents
AMD:CCC-AEMCapturingWindow


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Diablo III
Diablo III Public Test
Microsoft Office Enterprise 2007
Fraps (remove only)
ImgBurn
VIA Platform Device Manager
NEC Electronics USB 3.0 Host Controller Driver
Magic ISO Maker v5.5 (build 0281)
MagicDisc 2.7.106
Marvell Miniport Driver
MiPony 2.1.0
Mozilla Firefox 25.0 (x86 en-US)
Mozilla Maintenance Service
PS3 Media Server
QuickPar 0.9
RaidCall
Sikuli X
StarCraft II
VLC media player 2.0.7
Winamp
Yahoo! Detect
MSI Kombustor 2.0.0
CCC Help Spanish
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
Platform
CCC Help Norwegian
Catalyst Control Center InstallProxy
Java 7 Update 45
Catalyst Control Center Graphics Previews Common
FINAL FANTASY XIV - A Realm Reborn
AMD VISION Engine Control Center
JMicron JMB36X Driver
eReg
TurboV EVO
Java Auto Updater
Skype™ 6.9
AutoIT-Recorder
Sikuli X
Sound Blaster X-Fi MB
MSXML 4.0 SP2 (KB954430)
SUPER © v2013.build.57+Recorder (2013/07/13) version v2013.buil
Update for Microsoft .NET Framework 4 Extended (KB2468871)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Update for Microsoft .NET Framework 4 Extended (KB2533523)
Update for Microsoft .NET Framework 4 Extended (KB2600217)
Security Update for Microsoft .NET Framework 4 Extended (KB2736428)
Security Update for Microsoft .NET Framework 4 Extended (KB2742595)
Update for Microsoft .NET Framework 4 Extended (KB2836939v3)
Security Update for Microsoft .NET Framework 4 Extended (KB2858302v2)
Microsoft Office Access MUI (English) 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
EPU
CCC Help Dutch
Google Update Helper
Adobe Reader XI (11.0.05)
Skype Click to Call
I.R.I.S. OCR
NEC Electronics USB 3.0 Host Controller Driver
Heroes of Might and Magic V Collector Edition
Mumble 1.2.4
Catalyst Control Center - Branding
Catalyst Control Center Localization All
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2858302v2)
MSXML 4.0 SP2 (KB973688)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\ASUS\EPU\EPU.exe 00000F84
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 0000105C
C:\Program Files (x86)\Creative\SB X-Fi MB\Volume Panel\VolPanlu.exe 00000E58
C:\Program Files (x86)\Microsoft Office\Office12\WINWORD.EXE 000012B4
C:\Program Files (x86)\Mozilla Firefox\firefox.exe 00001574
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe 000003D0
C:\Program Files (x86)\NEC Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe 00000ECC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00000AB4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe 00001098
C:\Program Files (x86)\Winamp\winampa.exe 00000FA4
C:\Program Files\ASUS\TurboV EVO\TurboV_EVO.exe 00000CA8
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_9_900_117.exe 000007B0

Browser Information
- Name and version of the browser currently in-use:
-Firefox 25.0

[Furlamseere]

Greetings Johnnyvader,

We thank you for posting your concerns regarding Missing Items already purchased. I have made sure to submit all of your information to the development team and they will thoroughly investigate this matter based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation.

Thanks for your report!