can't complete quests with equipment as rewards

[dragonweed169]

i can't complete any quests that have equipment rewards i tried making a new character and a new world and the same thing the complete tab is blackened out and the only thing you can do is use the decline tab i have a lot of quest with a check mark on them and nothing i can do about it i'm using a Playstation 3 i can't go any futher in the game without this i contacted customer service and they told me too come here that it was a bug

[Masamune1004]

Did you select which reward you wanted? You can only have one of them.

[dragonweed169]

it worked thank you