My friend was hacked while logged in

[JillyBean]

Any word on how to get our lost monies reimbursed? Maybe I missed the notice... Do we have to contact a GM in game? Will SE mail us our lost money?

They said they would email you then follow up in game with GM chat.

http://na.finalfantasyxiv.com/lodest...44ed6710551152

This is a notification about the countermeasures that will be taken for players who were affected by the Market security issue reported from earlier.

For players who were affected, we will notify you through Email Address 1 that is registered on you Square Enix Account after the maintenance have been completed.
After the Email is sent, a Game Master will correspond within the game. Until then, you will be able to play the game as usual. If in any case, our players are logged out when the Game Master corresponds, they will attempt again at a later time.

We apologize for any inconvenience this may cause and thank you for your patience.