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  1. #1
    Player
    Shakarlyn's Avatar
    Join Date
    Aug 2013
    Posts
    110
    Character
    Niashi Daemunshyir
    World
    Durandal
    Main Class
    Arcanist Lv 50

    Anyone know if we can report someone other than yourself as stuck?

    Did a dungeon with a LS member, they lost connectivity. Been stuck in Old Gridania with the Other World status for almost 12 hours at this point.

    So, anyone know? :/
    (0)

  2. #2
    Player
    Mireille's Avatar
    Join Date
    Apr 2011
    Location
    Limsa Lominsa
    Posts
    319
    Character
    Mireille Celestine
    World
    Balmung
    Main Class
    Scholar Lv 60
    In XI I put in support tickets on behalf of people who were stuck in game. The GM's would respond first to me as the ticket owner then they would work with the stuck player. I cant think of a reason why they wouldn't do the same for your friend in XIV. Your friend should be able to put in a support ticket on the web too, but they might not get a reply on the weekend.
    (1)

  3. #3
    Player
    Shakarlyn's Avatar
    Join Date
    Aug 2013
    Posts
    110
    Character
    Niashi Daemunshyir
    World
    Durandal
    Main Class
    Arcanist Lv 50
    I have no way of contacting them to explain their current situation. But I'll give it a shot.
    (0)

  4. #4
    Player
    Rhindas's Avatar
    Join Date
    Aug 2013
    Location
    Limsa Lominsa
    Posts
    493
    Character
    Selawyn Kludra
    World
    Sargatanas
    Main Class
    Arcanist Lv 70
    I can't get on the game right now, but under the Support Desk option there is a way you can report bugs and such. Fill out the form and explain the situation and they should accept it. You won't get a reply because it's Sunday, but they'll look at it tomorrow most likely.
    (0)

  5. #5
    Player
    viion's Avatar
    Join Date
    Mar 2011
    Location
    Uldah
    Posts
    4,206
    Character
    Sky Box
    World
    Ragnarok
    Main Class
    Marauder Lv 90
    Can they log in ? they should be able to. If they can, cant they just teleport or send the report themselfs?

    If you DC or logout while in a dungeon they wont go "Offline" in the FC List, even though they are, its a bug with the window but they will actually be offline.
    (0)