There is no customization in this game.

Given the same content level, and properly leveled subs, everyone has/wants the game gear, has virtually the same bonus stats, and has the same important abilities equipped.

It is very, very flawed.

I realize that glyph and talent merit systems offer little room for individuality but at least they're something. The same is true for lateral gear gear systems. There's usually a best-in-slot template, but there's a little room for customization.

It's pretty absurd that I can see another Paladin's (my main) hp and have a pretty good idea of what gear he's wearing.