Game crashes when skipping cutscene.

[Andrien]

Time: random
Frequency: random
World name: Sarganatas
Character name: Andrien Bellcross
NPC name: n/a
Monster name: n/a
Class/Level: any
Party or solo: Party
In-game time: any
Area and coordinates: any
Steps: At any given time when skipping cutscene.

This happens.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

FINAL FANTASY XIV - A Realm Reborn	C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn	Language 1		Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS	Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130801-1533)
SYSTEM_CPU	Intel(R) Core(TM)2 Duo CPU     T6600  @ 2.20GHz (2 CPUs), ~2.2GHz
SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 2  SYSTEM_CORE_PHYSICS 2
SYSTEM_BIOS	Default System BIOS
SYSTEM_LANGUAGE	English (Regional Setting: English)
SYSTEM_MEMORY	4063.195MB
SYSTEM_VIRTUAL_MEMORY	2047.875MB
SYSTEM_PAGE_FILE	8124.574MB
SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 455.724GB    SYSTEM_FREEDISC_SPACE 337.550GB
SYSTEM_STORAGE	D:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 10.035GB    SYSTEM_FREEDISC_SPACE 1.519GB
SYSTEM_DIRECTX_VERSION	DirectX 11
SYSTEM_GRAPHICS	NVIDIA GeForce GT 130M 
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP	GeForce GT 130M
SYSTEM_GRAPHICS_MAKER	NVIDIA
SYSTEM_GRAPHICS_VRAM	1003.563 MB
SYSTEM_GRAPHICS_SHARED_VRAM	1775.598 MB
SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE	1280 x 720 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER	nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION	9.18.0013.3165
SYSTEM_GRAPHICS_DRIVER_DATE	10/23/2013 5:30:23 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_SOUND	Speakers and Dual Headphones (IDT High Definition Audio CODEC)
SYSTEM_SOUND_DEVICE_ID	{29D4FF2A-1689-4877-9771-0490393F1012}
SYSTEM_SOUND_DEVICE_NAME	stwrt64.sys
SYSTEM_SOUND_DRIVER_VERSION	6.10.6276.0000
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	3/23/2010 1:53:06 PM
SYSTEM_SOUND	Independent*Dual Headphones (IDT High Definition Audio CODEC)
SYSTEM_SOUND_DEVICE_ID	{0AB07C27-9584-4004-A1C6-1F3FD9EF2FE1}
SYSTEM_SOUND_DEVICE_NAME	stwrt64.sys
SYSTEM_SOUND_DRIVER_VERSION	6.10.6276.0000
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	3/23/2010 1:53:06 PM
SYSTEM_SOUND	SPDIF (Digital Out via HP Dock) (IDT High Definition Audio CODEC)
SYSTEM_SOUND_DEVICE_ID	{5F396889-507E-4236-9082-2A3CC8004C5B}
SYSTEM_SOUND_DEVICE_NAME	stwrt64.sys
SYSTEM_SOUND_DRIVER_VERSION	6.10.6276.0000
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	3/23/2010 1:53:06 PM
SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 109  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{E8CEEA30-3F68-11E3-8002444553540000}
SYSTEM_INPUT_NAME	Microsoft eHome Infrared Transceiver
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{E8CF8670-3F68-11E3-8004444553540000}
SYSTEM_INPUT_NAME	Microsoft eHome Infrared Transceiver
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 573  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{E8CFAD80-3F68-11E3-8006444553540000}
SYSTEM_INPUT_NAME	Microsoft eHome Infrared Transceiver
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{E8CFD490-3F68-11E3-8008444553540000}
SYSTEM_INPUT_NAME	Microsoft eHome Infrared Transceiver
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 256  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{E8D15B30-3F68-11E3-800E444553540000}
SYSTEM_INPUT_NAME	Natural® Ergonomic Keyboard 4000
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1280  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Game crashes randomly and often - Mozilla Firefox

Connection Specs
- Type of internet connection/provider: Roadrunner (Time Warner Cable Internet)
- Modem maker/model number: ARRIS TM602A/110

[Furlamseere]

Greetings Andrien,

We thank you for posting your concerns regarding a possible game crash bug. I have made sure to submit all of your information to the development team and they will thoroughly investigate this matter based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation.

Thanks for your report!