For the past 18 days I've been waiting on them for a problem they said they'd fix. I've burned over half of my subscription time waiting on them and they still haven't actually done what they'd said they would do.

Are they understaffed, poorly organized, working too many hours? I'd really like to know 'cause I feel like I've been forgotten about or ignored by people that claim they're here to help.



For those wondering; I'm one of the number of players that got cheated out the Free World Transfer opportunity due to problems on Square's end. After numerous emails with the FFXIV support team and their template responses, they finally acknowledged my problem and that they would transfer my character for free.

About five days later they sent me an email asking me to agree to the Transfer Terms of Service before they would move my character to the server with all of my friends on it. Nothing happened. Fast-forward about another 9 days and I recived another email about how their terms have changed relating to how much gil could be transferred on a character. I agreed again. I watched my character sit on the server I've been trying to transfer away from for another four days and still nothing.

This is a problem that could have been worked out in five to ten minutes but the FFXIV "Support" team has managed to drag it out to roughly 18 days of my subscription time while my friends on Sargatanas wonder when we'll get to play together.