Gil Never Delivered to Retainer

[JTPROG]

Hello, recently I sold ~300k worth of peacock ore but when I went to my retainer he did not have the gil. The transactions show in my transaction history, but the retainer had none of the gil made from the sells. I have only one retainer. Can you please look in to this and restore my gil if possible...?

-Theradon

[JTPROG]

can a GM please review this? I am scared to use the marketplace until I have some word

[Shirai]

You may want to make an ingame report if you haven't.
You're more likely to get a direct response there.

[JTPROG]

I already made an in-game report and it specifically says that they will not respond to you via that medium. "Please note that we are unable to provide individual responses to reports."

[MithrasInvictus]

Do you have anything else of direct cash value on your account like high tier materia or other valuable materials (anything you can't trade exempted)? If it is still there this might be a bug, if you're missing anything else you might want to change your password, someone might have just lifted your Gil.

[JTPROG]

Already checked, nothing else was missing I just never received gil for my sales. I don't think anyone could have hacked my account because even if they tried it would just be instantly locked... it even gets locked when I switch from my PC to my Laptop on wifi.. lol.

[MithrasInvictus]

I hope that they can get your gil back! Good luck to you.

[Furlamseere]

Thank you JTPROG for your post outlining the trouble you are having with Gil Never Delivered to Retainer,

In order for me to submit your report, I will need some more information. You can go Here and you can find templates for Windows and PS3 that represent the kind of details we need. Once you can provide such information we can move forward and resolve this issue. For now I am going to move this thread into Insufficient Information. You will not be able to reply, so once you have gathered the requested data please create a new bug report thread.