Unable to progress in "Eyes on the Empire"

[CrofterHero]

Time: November 4, 2013 around 5.30PM GMT
Frequency: Always
World name: Shiva
Character name: Natalen Crofter
NPC name: Bricelt
Monster name: None
Class/Level: Lancer/44
Party or solo: Solo
In-game time:
Area and coordinates: Coerthas Central Highlands (X:20, Y:29)
Steps:
1. Attempt to interact with the NPC Bricelt as per the instructions of the quest "Eyes on the Empire".
2. The hotbars darken momentarily as if a conversation was about to start.
3. Nothing happens.
4. After logging out and back in, the problem persists.

Connection Specs
- Type of internet connection/provider: Optic Fiber (2 Mbit/s)
- Modem maker/model number: None

PC Specs
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Home Premium 64-bittinen (6.1, koontiversio 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
SYSTEM_CPU Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz (8 CPUs), ~2.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS InsydeH2O Version 03.60.48F.13
SYSTEM_LANGUAGE suomi (Aluekohtainen asetus: suomi)
SYSTEM_MEMORY 8139.859MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 16277.898MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 578.687GB SYSTEM_FREEDISC_SPACE 137.029GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 17.188GB SYSTEM_FREEDISC_SPACE 1.818GB
SYSTEM_STORAGE Q:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 17.188GB SYSTEM_FREEDISC_SPACE 1.818GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS Mobile Intel(R) HD Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER ATI Technologies Inc.
SYSTEM_GRAPHICS_VRAM 2090.789 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2005.148 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1366 x 768 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32
SYSTEM_GRAPHICS_DRIVER_VERSION 8.15.0010.2291
SYSTEM_GRAPHICS_DRIVER_DATE 27.1.2011 18:57:14
SYSTEM_GRAPHICS_DRIVER_LANGUAGE englanti
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers and Headphones (IDT High Definition Audio CODEC)
SYSTEM_SOUND_DEVICE_ID {569399FF-0151-475A-99F1-ABACD71C9A6A}
SYSTEM_SOUND_DEVICE_NAME stwrt64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.10.6329.0000
SYSTEM_SOUND_DRIVER_LANGUAGE englanti
SYSTEM_SOUND_DRIVER_DATE 11.3.2011 12:23:16
SYSTEM_SOUND Communications Headphones (IDT High Definition Audio CODEC)
SYSTEM_SOUND_DEVICE_ID {97E78AA5-5F71-442C-83FD-32E3DCBFFD4C}
SYSTEM_SOUND_DEVICE_NAME stwrt64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.10.6329.0000
SYSTEM_SOUND_DRIVER_LANGUAGE englanti
SYSTEM_SOUND_DRIVER_DATE 11.3.2011 12:23:16
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Hiiri
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Näppäimistö
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Laptop Model Name: HP Pavilion
Laptop Model Number: DV6-6135SO

Browser Information
- Name and version of the browser currently in-use: Mozilla Firefox 24.0
- Internet Explorer Version: 10.0

[Thalaan]

I have the same Bug.
and a lot of other players to.
We standing with 5 Players around him. No one could talk to him

Server: Shiva

[Furlamseere]

Greetings CrofterHero,

I am sorry to hear you are having trouble with "Eyes on the Empire" . This matter has already been brought to our attention and is currently under investigation by development. I recommend checking Here or Here for any updates in the future!

- Furlamseere