ANOTHER MAINTENANCE TODAY!

[Reinheart]

snip

http://na.finalfantasyxiv.com/lodest...5f81f7543e35c2
This isn't a emergency maintenance, it's the regular maintenance and it was announced ahead of time on the site.

11/02/2013 10:08 PM
[Maintenance] All Worlds Maintenance (Nov. 4)

At the following time, in order to address high server stress, we will be performing maintenance on all Worlds. During this period, FINAL FANTASY XIV: A Realm Reborn will be unavailable.

We apologize for any inconvenience this may cause and thank you for your understanding.

* The World transfer service will be suspended 15 minutes before maintenance begins, and will be unavailable until maintenance has ended.

[Date & Time]
From Nov. 4, 2013 9:00 p.m. to Nov. 5, 2013 1:00 a.m. (PST)
* The completion time may be subject to change.

[Affected Service]
- FINAL FANTASY XIV: A Realm Reborn

The post was up on 11/2 so like you said yourself, it was posted 2 days in advanced as well.

[UltimaRose]

The post was up on 11/2 so like you said yourself, it was posted 2 days in advanced as well.

Yes they posted 2 days in advance a day after the last maintenance they had. Last week alone 4 nights were down for maintenance. I understand your need to defend the game you love. But all this downtime is becoming extremely annoying for those of us that has our gameplay shafted. If it doesn't effect you personally (cut into your gameplay) it's easy to defend.

[Reinheart]

Yes they posted 2 days in advance a day after the last maintenance they had. Last week alone 4 nights were down for maintenance. I understand your need to defend the game you love. But all this downtime is becoming extremely annoying for those of us that has our gameplay shafted. If it doesn't effect you personally (cut into your gameplay) it's easy to defend.

But like I said many times before, this does cut into my play time, I have work+family(2kids) so my play time is from around 9:30PM-2:00AM PDT. I was affected in almost every world maintenances since launch. Last week having to not play the game for couple of days due to maintenance sucked badly but I'm not going to go around bitching about it every maintenance.

[Battlewrench]

It seems like SE is deleting all posts related to maintenance complaints.

Take the hint, stop making these threads complaining about maintanence.

[Rivienne]

Let me borrow your IT crystal ball! It would have really been handy for me last night when I had to work.

But seriously, where did they say they needed to reboot for a memory leak?

They previously mentioned issues with memory fragmentation on the instance servers, and having to reboot(I don't recall if they said reboot though) to fix. Memory fragmentation isn't actually a memory leak however, and it is a very hard problem to solve depending on cause and environment.

I don't actually know what the servers look like, but as an example in a similar issue I have had this issue with in memory indexes in a database that involves millions of inserts and deletes (as opposed to updates) in a short period of time, and the only solution is to drop the index and rebuild, which involves kicking out all clients bringing everything down, rebuilding, and then bringing everything back up. Depending on how they are managing memory, it may be a similar type of issue. The long term solution has to be pretty sophisticated to prevent synchronization issues or cpu spikes, and is unique to each case.

That said, the description on this one isn't remotely specific enough to judge what or where the issue is, though I see in many of their problems since launch, strong parallels with issues I have seen in the past in real time enterprise scale databases.

It's not emergency maintenance if it's announced and planed a day or two in advance. What is the emergency that has to be fixed...tomorrow? Since it's not a real emergency, why are they not just doing what almost every other AAA mmo does and have one weekly maintenance. They've now done 5 maintenance's in the past 6 days.

Not necessarily. In the database index example, when the problem was discovered we scheduled the fix based on current state of the database until a long term better solution could be found, and would know a certain amount of time in advance each time, but it wasn't precise enough to predict a fixed day on a rolling basis. You can know in advance when something will become an emergency if you don't repair it, without being able to schedule it on a fixed date.

[Beeraga]

When exactly is this no longer a "new game". Since its not two months, is it three? Four? Should we expect a stable game in half a year? Next year? Perpetual please look forward to it? The acceptance of mediocrity on these forums is so strange.

[MageBlack]

Ya, Dont fix the game with a maintenance, just leave it broken so things get worse and worse. You might do those fixes during a time where someone might want to play somewhere in the world. Its a tragedy.

The unique culture of MMO environments requires that MMO managers work in a paradox. Customers Challenge the employees to meet tough deadlines while providing excellence in customer service. Foster change yet provide a consistent work environment. Promote continuous improvement yet mitigate risks.

[TohruHonda]

An early one too. Aren't you guys sick of it? It seems like SE is deleting all posts related to maintenance complaints.

No not really. I'm actually a lot more sick of people like you crying that you can't play a video game for a couple hours.

[Accolades]

Nice before I was able to play for a few hours when I got home before bed now It goes down as soon as I get home and opens when I go to bed. These maintenances are out of control think I will cancel and come back in a few months.

[Sinth]

Nice before I was able to play for a few hours when I got home before bed now It goes down as soon as I get home and opens when I go to bed. These maintenances are out of control think I will cancel and come back in a few months.

Please do. God forbid they perform maintenance outside of peak hours. It is such a travesty, especially since it happens every day, right?