Fatal DirectX error.(10000000) after installing new Video Card

[islyfe]

I upgraded my video card from a Geforce 460 GTX to a Radeon 7950 and now i get this error when I start up the game. "Fatal DirectX error.(10000000)"

Specs:

Windows 7 64 bit SP 1
AMD Phenom II X6 1055T Thuban 2.8GHz
Powercolor Radeon 7950 3GB
4.0 GB of RAM

[Raist]

did you do a full driver sweep after removing the nVidia drivers? Might be something still loading in the background that is creating a conflict.
If you don't have one already, can download a utility for it over at guru3d:
http://www.guru3d.com/files_categori...utilities.html
*link is to one of their video card utility sections--they have a couple listed there.

[islyfe]

Just tried that and removed all the NVIDIA files, still receiving same error.

[islyfe]

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Laughing Fox\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130801-1533)
SYSTEM_CPU AMD Phenom(tm) II X6 1055T Processor (6 CPUs), ~2.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 6 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS BIOS Date: 05/19/10 14:35:06 Ver: 08.00.15
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 4094.180MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 8186.543MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 238.375GB SYSTEM_FREEDISC_SPACE 189.980GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.098GB SYSTEM_FREEDISC_SPACE 0.070GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.413GB SYSTEM_FREEDISC_SPACE 549.717GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS AMD Radeon HD 7900 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x679A)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 3058.172 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1037.766 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1680 x 1050 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 8.17.0010.1230
SYSTEM_GRAPHICS_DRIVER_DATE 10/8/2013 10:01:02 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
0.0
SYSTEM_GRAPHICS_PIXEL_SHADER 0.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_NO_SUPPORT
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {F7D581EA-F0B8-43D9-822B-FFD04CA92651}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.17514
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/20/2010 6:44:23 AM
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {8B35D046-256B-4588-AF13-61A2C8BC3E7A}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.17514
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/20/2010 6:44:23 AM
SYSTEM_SOUND Digital Audio (HDMI) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {B0C8408B-08E5-4329-B3AD-0C303E1643C3}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.17514
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/20/2010 6:44:23 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B07A11B0-35CB-11E3-8001444553540000}
SYSTEM_INPUT_NAME Comfort Curve Keyboard 2000
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1280 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Avira Free Antivirus
AMD:CCC-AEMCapturingWindow
Linkury InternetExplorer Message Received
Linkury GoogleChrome Message Received
Smartbar FireFox Message Received


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Flash Player 11 ActiveX
Avira Free Antivirus
Google Chrome
League of Legends
UltraISO Premium V9.53
Razer Synapse 2.0
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
CCC Help Italian
AMD Catalyst Control Center
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727
QuickShare
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
CCC Help Danish
TL-WN721N/TL-WN722N Driver
CCC Help Greek
CCC Help Korean
CCC Help Spanish
CCC Help English
Catalyst Control Center InstallProxy
CCC Help Hungarian
CCC Help Dutch
CCC Help Czech
League of Legends
CCC Help Swedish
Microsoft Visual C++ 2005 Redistributable
Catalyst Control Center - Branding
CCC Help Norwegian
Security Update for Microsoft .NET Framework 4.5 (KB2737083)
Security Update for Microsoft .NET Framework 4.5 (KB2742613)
Security Update for Microsoft .NET Framework 4.5 (KB2789648)
Security Update for Microsoft .NET Framework 4.5 (KB2833957)
Security Update for Microsoft .NET Framework 4.5 (KB2840642v2)
Security Update for Microsoft .NET Framework 4.5 (KB2861208)
CCC Help Chinese Traditional
Pando Media Booster
CCC Help Chinese Standard
CCC Help German
CCC Help Japanese
Google Update Helper
CCC Help Russian
CCC Help Turkish
CCC Help Thai
Catalyst Control Center Localization All
CCC Help Finnish
CCC Help Polish
Catalyst Control Center Graphics Previews Common
CCC Help French
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
CCC Help Portuguese
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Avira\AntiVir Desktop\avcenter.exe 00000B24
C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe 0000097C
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 000009A4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 000009C4
C:\Users\Laughing Fox\AppData\Local\Smartbar\Application\QuickShare.exe 00000940
C:\Users\Laughing Fox\AppData\Roaming\Search Protection\SearchProtection.exe 00000948

[Syx]

First thing you should do is download Spybot Search & Destroy and clean out your system. I suspect you have malware installed. Next go here to troubleshoot DirectX. The closest you can get to fixing DX issues is running a repair on it or repairing your windows installation from the installation CD. DX is highly integrated into the operating system and cannot be uninstalled and reinstalled.

[Avurach]

Greetings,

It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further discuss resolutions or contact the Support Center at http://support.na.square-enix.com for assistance. Thank you!