Can't reach log in

[felter]

What's going on? I can't log on there is no sign of the log in area, it just stays black. There's no mention of any maintenance or any problems. arrstatus says the servers are up and running, but I still can't log on. I also have problems with the forum and the lodestone where the sites can take forever to open up, that's if they do open up as sometimes they time out. SO just what is going on?

[FPZ]

Same, sometimes launcher loads everything except log in fields and sometimes it doesn't load at all.

Haven't had this problem since this morning =|

[Celandri]

my girlfriend cannot login either, she have been trying for a few hours, and cannot login to the forum or any SE areas as they time out
forums, support, or game.

[Celandri]

went and been now walking thru everything, ping, tracerts, and when she is going to uk to the like a square forum or anything she get resived 0 packages
forum.square-enix.com / 202.67.50.142 = packages resived 0
can you contact bt or something?

[mekia]

Still got the same problem did a tracert and got this

Tracing route to forum.square-enix.com [202.67.50.142]
over a maximum of 30 hops:


9 38 ms 34 ms 30 ms peer3-te0-4-0-0.telehouse.ukcore.bt.net [62.172.102.33]
10 * * 105 ms 195.66.225.158
11 * 249 ms * be1.gw1.lax3.asianetcom.net [202.147.61.161]
12 * * * Request timed out.
13 * * * Request timed out.
14 * 355 ms * gi1-0-0.gw1.nrt5.asianetcom.net [202.147.0.178]

15 * * * Request timed out.
16 368 ms * * 61.195.56.129
17 * 365 ms * 219.117.144.70
18 * 363 ms * 219.117.144.49
19 357 ms * * 219.117.146.129
20 * 363 ms * 219.117.146.22
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[felter]

I thought we would have heard something by now, as this is just getting a little bit ridiculous.

[felter]

This is starting to look like it's a problem with BT.

[Fighting_spirit]

i'm more pissed on the fact SE have kept us in the dark once again! We are paying customers now and deserve to know what's going on! I WANT TO KILL THINGS!!!

[Celandri]

anyone of you use BT infinity ?
as it sems like its the infiinity that got problems. can you call them?

[felter]

It seems to be working now as I just managed to log on and the rest of SE seems to be working okay again too.