there's plenty differentiation in the current class system.

People just see something completely different from the same old crap and automatically assume it's "wrong".

Try tanking anything sizable with a clothie if you can. Try main healing on a marauder. Try dealing damage with a gladiator. Lemme know how well you do.

Of course skills can be ADDED on top of what we have to increase characterization further, but the armory system is a very good base. The ones that want it removed (funny, since it's the whole base of the game, removing it means having to redo the whole game) should go play wow or some other game that fits their playstyle better.

You know, not all MMORPGs need to be the same.