During the Beta tests, we were able to log into multiple characters at once under one service account. I was able to log into my alternate character on the same server with both being logged in at the same time and moving around.

We can't do this anymore for free as I understand but this FAQ Article makes it seem like we just need to purchase another copy of the game and register the code.

Now I have a second service account, which doesn't reflect my legacy status, that I'll have to pay the full amount on. I still can't log into multiple characters on one service account. I can only log onto multiple characters that are on different services accounts at once which provides me no benefit other than having two service accounts under one square enix id.

The FAQ Article is not clear, the feature had been turned off for launch and I just want to dual box a couple characters that I already have. Please turn this feature back on.