My friend have been banned since the free trial for previous 1.0 owners ended, and he has yet to recieve any reply on the 3 tickets, or any mail about the banning.
He got no idea why he was banned. He only reached lv 32 with about 40k gil or so.

And it might just be him and me, but finding a phone number for support in the EU, is just god damn impossible. Or any phone number for that matter... Hell, just a simple thing as live chat support, require you to go through several other pages of useless tips/support.

SE's support is just so freakin horrible outdated. I swear the support center is just 3 dudes, locked away in a deep dungeon, living on rice and water, and to power their PC/phone they need to take turns on a bike hooked up to a generator.