Maintenance Query

[Aldehido]

I am in the same boat...that is my main play time also and it sucks that I always lose days because of this. Instead of two days back to back they should have just bit the bullet and got it all done in one day since most of had to lose a day anyway....now I have to either stay up really late to get some game time in or not play for two days straight.

And if they move the time it will be in another person's prime time.

[Mikedizzy]

We all know the game is new and we just want to play it that is all. We will get over it...just sucks!!

[Lurkios]

It's fairly standard that maintenance times not be refunded unless they're extremely extended (24+ hours) for some reason.

What I do find a bit off-putting is the amount of maintenance, especially for problems that don't affect the VAST majority of players. I'd much rather those things be pushed into a regular, weekly or bi-weekly maintenance schedule than last minute "emergency maintenance". One instance is bugged so everything gets shut down for hours multiple times over... Why?

[Thorauku]

We all know the game is new and we just want to play it that is all. We will get over it...just sucks!!

Exactly, for others, it seems just a small amout of time, but for others who actually have a limited playtime (due to work schedule or w/e reason), they're losing like a day or two in their subscription.

[Velthice]

Exactly, for others, it seems just a small amout of time, but for others who actually have a limited playtime (due to work schedule or w/e reason), they're losing like a day or two in their subscription.

No, you're losing the same few hours as everyone else. Square is not responsible how you spend the rest of your day, that's your own responsibility. The servers are up for the same amount of time for everyone.

[Thorauku]

No, you're losing the same few hours as everyone else. Square is not responsible how you spend the rest of your day, that's your own responsibility. The servers are up for the same amount of time for everyone.

Yes it is up for the same amount of time for everyone, but hey, do we have a same timezone? If I'm an AI that can actually play without sleep, then I'd agree with you 100%. But it's not, so nope, we're not losing the same few hours like everyone else as you've mentioned.

A few hours maintenance can actually affect one player's DAY schedule, just saying.

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As I have said, they can maintenance all they want, if they actually freeze the subscription time DURING the maintenance period.

[axemtitanium]

If you wanted to get a refund for the amount of time that the servers are down, it works out to about 8 cents per hour of server downtime. Make your own decision if you feel like that's worth your time and money to get litigious over.

[Velthice]

A few hours maintenance can actually affect one player's DAY schedule, just saying.

Oh I don't disagree, but that's still ultimately by your own doing.

As I have said, they can maintenance all they want, if they actually freeze the subscription time DURING the maintenance period.

I think the post above mine is really the best response to this

[Ghammer]

you should be happy that this game is getting regular maintenance. it shows that the money for the subs are not just being pissed away and they are being used to make the servers better in any ways they can.

Making a thread about how account should be put on hold because you cant play is ridiculous. are you having some major financial issues where you really need the 15 cents of game time back? If thats the case, you shouldn't even subscribe and fix yourself.

[Alhanelem]

Do our subscription time freeze during Maintenance? I know that Maintenance is nice for a game, but doing an EM for two consecutive days? And it takes like 3 hours to complete?

It feels like I'm just wasting my subscription and don't get to fully enjoy the payments I made due to the maintenance here and there.

/QQ

No. If the game was unavailable for days at a time, there might be a possibility of compensation. This happened in the case of a catastrophic event (the big Japan earthquake) where SE chose to shutdown its games due to the scarcity of electricity in the wake of the event. Players were not charged for the month in which the event occured.