Time: Beginning login attempts at 10:30pm GMT +10
Frequency: Always
World name: Hyperion
Character name: Not selected
NPC name: None
Monster name: None
Class/Level: None
Party or solo: N/A
In-game time: N/A
Area and coordinates: N/A
Steps:
1. Attempt to login to game, proceed finely until character selection screen.
2. NA/EU servers are not available, showing me with message "Unable to update NA/EU character list."
3. Attempted to exit, restart client, restart PC; same issue, cannot see NA/EU servers.
4. Attempted on different laptop - same result.

Attached image:


Connection Specs
- TPG - ADSL2