Hello Takahime,

Please understand that this is the information that the developers require to be able to investigate your concern. For instance, they are unable to start an investigation if they do not know your character name, world, etc. We only ask that you fill out the template so that all of the information the developers need is available to them.

If you can please fill out the template, I'll be happy to escalate your report to them. Thank you for understanding.