Intermittent FULL Internet Disconnections

[Elvine]

I've come to a conclusion this is a SE issue NOT a Comcast issue. This ONLY happens when I have the game open and connected to the servers and started happened when FFXIV released end of August.
I never had this issue when I played WoW. I would hate to have to pay for a VPN to play this game with no issues.

12:13am 9/13/2013 - Connection Lost
12:23am 9/13/2013 - Connection Reestablished
06:56pm 9/13/2013 - Connection Lost
07:06pm 9/13/2013 - Connection Reestablished
03:01am 9/14/2013 - Connection Lost
03:11am 9/14/2013 - Connection Reestablished
03:59pm 9/14/2013 - Connection Lost
04:09pm 9/14/2013 - Connection Reestablished
04:10pm 9/14/2013 - Connection Lost
04:14pm 9/14/2013 - Connection Reestablished
04:19pm 9/14/2013 - Connection Lost
04:23pm 9/14/2013 - Connection Reestablished
07:36pm 9/14/2013 - Connection Lost
07:46pm 9/14/2013 - Connection Reestablished
07:53pm 9/14/2013 - Connection Lost
08:03pm 9/14/2013 - Connection Reestablished
08:08pm 9/14/2013 - Connection Lost
08:18pm 9/14/2013 - Connection Reestablished
08:23pm 9/14/2013 - Connection Lost
08:32pm 9/14/2013 - Connection Reestablished
08:33pm 9/14/2013 - Connection Lost
08:42pm 9/14/2013 - Connection Reestablished
08:43pm 9/14/2013 - Connection Lost
08:51pm 9/14/2013 - Connection Reestablished
08:51pm 9/14/2013 - Connection Lost
08:52pm 9/14/2013 - Connection Reestablished
10:11pm 9/14/2013 - Connection Lost
10:21pm 9/14/2013 - Connection Reestablished
04:32pm 9/15/2013 - Connection Lost
04:42pm 9/15/2013 - Connection Reestablished
05:51pm 9/16/2013 - Connection Lost
06:01pm 9/16/2013 - Connection Reestablished
12:13am 9/13/2013 - Connection Lost
12:23am 9/13/2013 - Connection Reestablished
06:56pm 9/13/2013 - Connection Lost
07:06pm 9/13/2013 - Connection Reestablished
03:01am 9/14/2013 - Connection Lost
03:11am 9/14/2013 - Connection Reestablished
03:59pm 9/14/2013 - Connection Lost
04:09pm 9/14/2013 - Connection Reestablished
04:10pm 9/14/2013 - Connection Lost
04:14pm 9/14/2013 - Connection Reestablished
04:19pm 9/14/2013 - Connection Lost
04:23pm 9/14/2013 - Connection Reestablished
07:36pm 9/14/2013 - Connection Lost
07:46pm 9/14/2013 - Connection Reestablished
07:53pm 9/14/2013 - Connection Lost
08:03pm 9/14/2013 - Connection Reestablished
08:08pm 9/14/2013 - Connection Lost
08:18pm 9/14/2013 - Connection Reestablished
08:23pm 9/14/2013 - Connection Lost
08:32pm 9/14/2013 - Connection Reestablished
08:33pm 9/14/2013 - Connection Lost
08:42pm 9/14/2013 - Connection Reestablished
08:43pm 9/14/2013 - Connection Lost
08:51pm 9/14/2013 - Connection Reestablished
08:51pm 9/14/2013 - Connection Lost
08:52pm 9/14/2013 - Connection Reestablished
10:11pm 9/14/2013 - Connection Lost
10:21pm 9/14/2013 - Connection Reestablished
04:32pm 9/15/2013 - Connection Lost
04:42pm 9/15/2013 - Connection Reestablished
05:51pm 9/16/2013 - Connection Lost
06:01pm 9/16/2013 - Connection Reestablished
06:03pm 9/16/2013 - Connection Lost
06:03pm 9/16/2013 - Connection Reestablished
06:05pm 9/16/2013 - Connection Lost
06:07pm 9/16/2013 - Connection Reestablished
06:10pm 9/16/2013 - Connection Lost
06:11pm 9/16/2013 - Connection Reestablished
07:14pm 9/16/2013 - Connection Lost
07:16pm 9/16/2013 - Connection Reestablished
02:34pm 9/17/2013 - Connection Lost
05:47pm 9/17/2013 - Connection Lost
06:06pm 9/17/2013 - Connection Lost
10:18pm 9/17/2013 - Connection Lost
10:28pm 9/17/2013 - Connection Reestablished
03:21pm 9/18/2013 - Connection Lost
05:06pm 9/18/2013 - Connection Lost
05:16pm 9/18/2013 - Connection Reestablished
06:26pm 9/18/2013 - Connection Lost
06:36pm 9/18/2013 - Connection Reestablished
06:37pm 9/18/2013 - Connection Lost
06:47pm 9/18/2013 - Connection Reestablished
06:49pm 9/18/2013 - Connection Lost
06:59pm 9/18/2013 - Connection Reestablished
07:33pm 9/18/2013 - Connection Lost
07:43pm 9/18/2013 - Connection Reestablished
08:06pm 9/18/2013 - Connection Lost
08:16pm 9/18/2013 - Connection Reestablished
10:08pm 9/18/2013 - Connection Lost
10:18pm 9/18/2013 - Connection Reestablished
11:12pm 9/18/2013 - Connection Lost
11:22pm 9/18/2013 - Connection Reestablished
11:23pm 9/18/2013 - Connection Lost
11:28pm 9/18/2013 - Connection Reestablished
08:32pm 9/19/2013 - Connection Lost
08:42pm 9/19/2013 - Connection Reestablished
09:11pm 9/19/2013 - Connection Lost
09:14pm 9/19/2013 - Connection Reestablished
10:39pm 9/19/2013 - Connection Lost
09:41pm 9/20/2013 - Connection Lost
09:45pm 9/20/2013 - Connection Reestablished
09:51pm 9/20/2013 - Connection Lost
10:01pm 9/20/2013 - Connection Reestablished
08:24am 9/22/2013 - Connection Lost
08:24am 9/22/2013 - Connection Reestablished
08:07pm 9/23/2013 - Connection Lost
08:17pm 9/23/2013 - Connection Reestablished
08:38pm 9/23/2013 - Connection Lost
08:48pm 9/23/2013 - Connection Reestablished
08:56pm 9/23/2013 - Connection Lost
09:04pm 9/23/2013 - Connection Reestablished
10:01pm 9/23/2013 - Connection Lost
10:11pm 9/23/2013 - Connection Reestablished
10:15pm 9/23/2013 - Connection Lost
10:25pm 9/23/2013 - Connection Reestablished
10:31pm 9/23/2013 - Connection Lost
10:41pm 9/23/2013 - Connection Reestablished
08:55pm 9/24/2013 - Connection Lost
09:00pm 9/24/2013 - Connection Reestablished
06:30pm 9/28/2013 - Connection Lost
06:32pm 9/28/2013 - Connection Reestablished
06:36pm 9/28/2013 - Connection Lost
06:38pm 9/28/2013 - Connection Reestablished
06:52pm 9/28/2013 - Connection Lost
06:54pm 9/28/2013 - Connection Reestablished
06:58pm 9/28/2013 - Connection Lost
07:08pm 9/28/2013 - Connection Reestablished
09:19pm 9/28/2013 - Connection Lost
09:21pm 9/28/2013 - Connection Reestablished
09:33pm 9/28/2013 - Connection Lost
09:35pm 9/28/2013 - Connection Reestablished
07:04pm 9/30/2013 - Connection Lost
07:06pm 9/30/2013 - Connection Reestablished
05:23pm 10/1/2013 - Connection Lost
05:28pm 10/1/2013 - Connection Reestablished
05:30pm 10/1/2013 - Connection Lost
05:32pm 10/1/2013 - Connection Lost
09:27pm 10/1/2013 - Connection Lost
09:57pm 10/1/2013 - Connection Lost
09:59pm 10/1/2013 - Connection Reestablished
07:47pm 10/2/2013 - Connection Lost
07:57pm 10/2/2013 - Connection Reestablished
07:58pm 10/2/2013 - Connection Lost
08:08pm 10/2/2013 - Connection Reestablished
08:08pm 10/4/2013 - Connection Lost
08:10pm 10/4/2013 - Connection Reestablished
08:21pm 10/4/2013 - Connection Lost
08:22pm 10/4/2013 - Connection Reestablished
08:24pm 10/4/2013 - Connection Lost
08:25pm 10/4/2013 - Connection Reestablished
08:26pm 10/4/2013 - Connection Lost
08:26pm 10/4/2013 - Connection Reestablished
08:29pm 10/4/2013 - Connection Lost
08:29pm 10/4/2013 - Connection Reestablished
08:31pm 10/4/2013 - Connection Lost
08:32pm 10/4/2013 - Connection Reestablished
08:35pm 10/4/2013 - Connection Lost
08:45pm 10/4/2013 - Connection Reestablished
06:42pm 10/7/2013 - Connection Lost
06:44pm 10/7/2013 - Connection Reestablished
06:49pm 10/7/2013 - Connection Lost
06:59pm 10/7/2013 - Connection Reestablished
09:04pm 10/7/2013 - Connection Lost
09:06pm 10/7/2013 - Connection Reestablished
09:07pm 10/7/2013 - Connection Lost
09:08pm 10/7/2013 - Connection Reestablished
09:12pm 10/7/2013 - Connection Lost
09:13pm 10/7/2013 - Connection Reestablished
08:09am 10/8/2013 - Multiple Modem Resets x2
08:13am 10/8/2013 - Connection Reestablished
08:18am 10/8/2013 - Modem Reset
08:25am 10/8/2013 - Connection Reestablished
05:48pm 10/10/2013 - Connection Lost
05:50pm 10/10/2013 - Connection Reestablished
09:25pm 10/12/2013 - Connection Lost
09:25pm 10/12/2013 - Connection Reestablished
04:53pm 10/15/2013 - Connection Lost
04:55pm 10/15/2013 - Connection Reestablished
05:10pm 10/15/2013 - Connection Lost
05:15pm 10/15/2013 - Connection Reestablished
05:30pm 10/15/2013 - Connection Lost
05:40pm 10/15/2013 - Connection Reestablished
05:46pm 10/15/2013 - Connection Lost
05:56pm 10/15/2013 - Connection Reestablished
06:21pm 10/15/2013 - Connection Lost
06:31pm 10/15/2013 - Connection Reestablished

Things Comcast Have Done

• Swaped out for New Purchased Modem & Comcast Rented Modem
• Swaped out almost everything thing possible outside and at nodes.
• Swaped out bad suppressed white circle "washer" for connector in attic
• 6 Techs in the home, though only 1 tech ever checked my ran lines (Doing their job properly and he was a Business Tech that I got as a special visit.)
• Over 20+ visits outside my house from multiple line techs.
• Took down whole subdivision twice to look into my issue.
• Took down 4 customers within subdivision due to their noise back into line.
• Spoken with Comcast on the phone over 500 minutes
• Called Comcast over 50 times
• Spoken to 2 Line Techs, 2 Local Superviors, Multiple Make it Right department Supervisors, Corperate Executive Support, Denver Support, Countless Make It Right Agents.
• Have over 10 Direct #'s and names of people I shouldn't have.
• 3 ESL tickets open, 2 closed without confirmation issue is fixed and only on their own assumption it was.
• Cost Comcast $1000+ in labor, support and on call tech services.

[Elvine]

[Raist]

Looks like you may have some issues with TATA Communications segments (like most everyone else that gets routed through them). Not saying that is all of your problems, but they are a strong candidate for some if not all of your packet loss in route. They are in charge of the as6453.net segments where you got the timeouts and other erratic delays (like that hop that jumped over 200ms in one pass, 3x-4x the norm for that hop), and are known for having high packet loss when traffic gets a bit on the high side.

[Elvine]

Looks like you may have some issues with TATA Communications segments (like most everyone else that gets routed through them). Not saying that is all of your problems, but they are a strong candidate for some if not all of your packet loss in route. They are in charge of the as6453.net segments where you got the timeouts and other erratic delays (like that hop that jumped over 200ms in one pass, nearly 3x the norm), and are known for having high packet loss when traffic gets a bit on the high side.

Yeah, but that should only effect my game connection not ALL my internet connections right? :x

[Raist]

Are you really saying SE is responsible for you loosing your internet access locally?

Seriously... think about what you are proposing there.

I thought you were talking about connection to the SE servers. There is something else going on that is tripping a full out loss of your connection.

[Squa11_Leonhart]

Typical Comcast.

[Nekodar]

Is it your modem that is losing connection to internet or your computer that loses connection to your modem?

[Boretalith]

Greetings,

It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.