I've had rather good luck chatting with folks. Even when gilspam was at its absolute worst, I tried to keep it on so I could see questions/comments from legitimate players. I try to answer when I can (provided I know the answer, of course). Sometimes, all I can offer is empathy, but at least the person knows they were heard.

Sometimes, if the question looks like it is coming from an absolute beginner, I'll respond in /tell and that has led to some wonderful conversations.

Just last night, for example, I had a dialog that went on for at least an hour, just answering questions from someone who is new to the game. I found it delightful and I hope s/he found it informative. I didn't get much questing/leveling done, but that's a-ok with me. I enjoyed conversing and I made a new friend!