Android Software Token App: Randomly Unlinked?

[pohr-sabupachi]

i have the same issue i forgot a few of street address information just this i cant told them the correct address but i have all serial number all payment mail that sent to my contact mail in square-enix id
i try to contact support center and tell my problem for 3 times (only i can contact agent not include my spam ticket) but i am not american i cant listen to your speech clearly on phone it should made you annoy me so much
if you look into how i get digital collector's edition and 3 mouths subscription you must acknowledge what i told you is the truth
or just generate register code and send it to my contact email in my id

now im worry about my creditcard that record in my id because i cant login and delete my no.card what you do if i get hack while i cant access to my id please think about it carefully i always change my password to prevent hacker but now i cant do anything
im just normal user just play game and enjoy it

sorry im thai i cant speak english like american
i know you cannot assure to me because i cannot tell the correct information but please considerate...and actions

[xSinful_Snake]

i have the same issue i forgot a few of street address information just this i cant told them the correct address but i have all serial number all payment mail that sent to my contact mail in square-enix id
i try to contact support center and tell my problem for 3 times (only i can contact agent not include my spam ticket) but i am not american i cant listen to your speech clearly on phone it should made you annoy me so much
if you look into how i get digital collector's edition and 3 mouths subscription you must acknowledge what i told you is the truth
or just generate register code and send it to my contact email in my id

now im worry about my creditcard that record in my id because i cant login and delete my no.card what you do if i get hack while i cant access to my id please think about it carefully i always change my password to prevent hacker but now i cant do anything
im just normal user just play game and enjoy it

sorry im thai i cant speak english like american
i know you cannot assure to me because i cannot tell the correct information but please considerate...and actions

I understand what you say completely pohr-sabupachi. You are correct that they should send us the removal code by E-Mail and NOT make you WAIT forever on the phone. Their method for handling issues is broken to say the least, and they don't seem to take any blame for anything nor do they take any suggestions. I suppose this is what happens when you decide to put your trust in a game company for services that originate from the OTHER side of the world... big lack of communication.

Also, your English is very good. Keep practicing and you will be perfect one day