My friend has been trying to install the game for two days now (he bought it on Friday). However, when it gets to the patching portion, the download is hanging and he cannot complete it (it keeps telling him a problem occurred).

We've tried all the troubleshooting we can do on our end, but none of it has worked. He really needs help from Square, since that's who he bought the game from. However, when he tries to put in a ticket, it will not allow him because he doesn't have a character created. He can't create a character because he can't get the freaking game to work. And he can't post here because - again - he can't make a character.

Where do I send him so he can get help? It's completely ridiculous that there isn't readily available help for new players. This is going to drive off subscribers.