Thread: .3 Second Positional Update Delay (Requesting Dev Response)

Originally Posted by DSN

The way to solve / combat this is when in doubt the client wins in this case.
However everything is server side controlled here which causes these delays in periodic updates. I get the reasoning behind the majority of it as you can 'protect' the data although they have done a piss poor job at accomplishing that so I would suspect this is not an intentional design but just a poor one. Collision detection in online gaming is not that difficult to accomplish there are some great articles linked around explaining this in some simple an technical aspects.

"Rube Goldberg machine".

That's how I often considered SE's management, and subsequently their products. It seems that more often that not, they just overthink and overdo things. I'm sure they mean well, but they lack that knack for graceful simplicity, efficiency, sleek-sobriety. Their product are often pretty yet sorely lacking in elegance.

This shows a lot in many of SE's realisations.

• User interfaces: messy, lacking sobriety, organisation, even logic —just look at how they put graphical settings all over the place in ARR… There are so many menus, sub-menus, sub-sub-menus in this game… not even mentioning the amount of clicks and confirmations… It's a bit of a Nintendo nemesis, an "anti-Apple" way of doing things. It's like they live in a world dominated by a Dark Google set to do evil, where searches take 10 seconds, and the three-click rule is a minimum threshold.

• Web design: definitely not 2013-proof, it looks dated, clumsy and unintuitive (granted, LodeStone v2 is a bit better). Still, how many different, parallel, pointless ways to manage our user accounts and subscriptions/codes? From PlayOnline to the MogStation passing by SE accounts, it's always been a disorganised mess. One wonders if they don't actually make things obfuscated on purpose, because it would be hard to make it any less intuitive. Even this forum… clicking on "Settings" to see subscribed threads? Really?! haha. GW2's forums are an artistic masterpiece compared to this.

• Customer support: that's probably the worse, bouncing you from point A to point B to point C, back to point A, hours later nothing is done and you're none the wiser… If one thing, that's where they should really copy Blizzard, who set the golden standard of this industry some 10 years ago…

• Even the way CM's explain things to us… their western teams are admittedly better when they speak for themselves, but when it's a translation from the Japanese CM/devs… oh dear. It's convoluted, rarely to the point, it just never seems "easy" for them to simply expose a problem, let alone its solution. Yoshi-P's much better, I like how the man speaks —always humble and to the point. But that's by no means representative of SE's communication in general —that's one my fields of expertise, and clearly by all business standards, they're just bad at it.

An anecdote: I'm quite confident they don't do it anymore, but until a few years ago, the typical SE way of making FF was to put several teams on the same task, then compare the results and select the best one. Yes, ditching hundreds of man-hours, on a regular basis. How unproductive was that? How frustrating could it have been for their employees? :/

On topic, I think looking at their games coding must really be frightening. I'd wager their netcode is extensive, over-complex, over-bloated, full of unnecessary checks, overly centralised… At least that's how it feels.

Rube Goldberg machine-makers, I'm telling ya!

Originally Posted by Goreth

I hear the hiss of torches and clang of pitchforks in the distance...

They already copied a lot from other games, should have copied this instead if you ask me.

Originally Posted by Goreth

Originally Posted by Alcyon_Densetsu

If one thing, [Customer Support Quality] is where [SE] should really copy Blizzard, who set the golden standard of this industry some 10 years ago…

I hear the hiss of torches and clang of pitchforks in the distance...

I know

But on everything customer support related, that's a fact no one denies in the gaming industry, neither insiders nor customers.

Actually, that's a reason people often cite when they say why they stuck with WoW for so long, or came back so often.

It does matter, how you treat your paying customers when they have issues does matter. That's probably why we also attribute to Blizzard the very notion of "MMORPG's as a service": to everyone's benefit —theirs and their customers'— they raised the quality bar much higher than any other company out there.

SE, on the other hand…

I know Yoshi-P cited this notion of service, hinting that he probably gets it, somehow; even if, evidently, this company is still awfully clueless about it regarding CS.