This issue is going to be a make-or-break thing for me too. I'll grudgingly stick with it for the rest of the month's subscription, but if SE still haven't at least acknowledged the problem and promised fixes by then, that'll be it for both this title and any future online games from Square-Enix.

It's a real shame to see such a solid game hobbled by such basic technical issues, and the lack of communication only helps to further undermine my confidence in the management and future potential of this title.