computer shuts down randomly only on ffxiv

[Xymine]

Running on an asus k52j laptop. Problem just recently started happening ill get on and anywhere from 2 to 25 mins my computer will just shut off. I can run any other program and this wont happen only ffxiv.

updated video card drivers, most firmware. anything i could be missing that should be updated that could be causing this? anyone else seen this problem?

[Heo]

Computers usually shuts down when they are overworked/overheating.

Are you sure you have the minimum requirements?

Make sure your laptop is well ventilated, try aiming a fan at it (or under it).

[Tandor]

Sounds like a temperature issue. Clean your fans and make sure they're working ok, then use something like CPUID's HWMonitor to keep an eye on the temperature. Otherwise you may have some hardware component that is beginning to fail and which is caught out by the demands FFXIV makes on it - eg PSU, memory chips, graphics card etc.

Those sorts of problems will be exacerbated by the fact that you're playing on a laptop, of course.

[Ospie]

I dunno I get hard freezes on my computer, only happens when playing ffxiv. It seems very random, sometimes within a couple of minutes of loading the game, generally I've got no problem running the game for hours. When it does happen it does not seem to matter where I am, although happily it's not happened to me whilst in a dungeon yet.

Generally the client freezes first then ~5 seconds later the computer freezes and I need to restart.

Am running on an i7-2600k, 8gb ram, gtx 460, 7200 rpm hdd desktop with win 7 installed, even after updating all my drivers I'm still experiencing the problem. I'm going to be looking around for the crash logs, so will be keeping an eye on this thread.

[Will01]

As has been said, check temps, hwmonitor is good but Riva Tuner Statistics Server is my preference, set it to load with windows, then it will log everything to a file following a crash, load it up and check your log's for temp's. I'd almost be willing to bet something is overheating.

[mythicrose]

Generally the client freezes first then ~5 seconds later the computer freezes and I need to restart.

Am running on an i7-2600k, 8gb ram, gtx 460, 7200 rpm hdd desktop with win 7 installed, even after updating all my drivers I'm still experiencing the problem. I'm going to be looking around for the crash logs, so will be keeping an eye on this thread.

I had similar issues just before my Radeon HD 5670s died (one right after the other). I'd guess your GTX 460 is on the way out. If you have a friend with a newer graphics card and would allow you use for a few hours (assuming your PSU is compatabile with the GPU), you could test out this theory. You could also test your RAM sticks by rotating some of the sticks out each time you crash until you've isolated the stick(s) that may be bad.

[Boretalith]

Greetings,

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