Seriously

[whilke]

Which means you're assuming there are considerably more people with lag issues that those that have posted on the forums. Where are they?

I'm haven't been assuming anything, I'm just pointing out the the information we do know, which is that the people with lag problems are in the extreme minority. If there are considerably more people with lag problems, where are they if they're not posting on the official forums?

It's not like these forums are a secret, especially since a lot of the responses SE email/phone support seems to give people is to post their problems on the forums.

The official "Feedback/suggestions" link is also direct to the forums too:

http://support.eu.square-enix.com/co...383&la=2&fty=3

That's a pretty good strawman you got there. It's pretty easy to assume that the forums in general are a vast minority of the general player population. Most players just play the game (problems or not), and never go further.

Can you at least agree that the currently most reported issue on the forums right now is lag/network connection related (and by a pretty decent margin)? If not, what do you think is the hot support issue right?

If you can agree it's the hottest issue reported by paying customers, can you agree that it's probably something SE should prioritize in trying to resolve? it also wouldn't hurt to have some type of communications to their customer base about hot issues they are looking at.

Unless of course you really believe that everyone is lying about this problem, or you somehow think it's user error.