Im posting on behalf of my father who is a legacy player, having played since 1.0 opening via pre-order. Now, come 2.0 he has just the one legacy character that was carried over from beta. His issue is that he cannot create a second character on his server Hyperion NOR can he create a new character on any other server (he has tried and failed). Is this a common issue? Is it unique? And ultimately, would he need to delete his current character to be able to create a new one (and if so, would he still be given ALL his pre-order/beta/legacy gifts?)

Thanks in advance to any who can answer this or even just take the time to read it