Completed but account is restored, makes no sense!!!

[Australia]

If this was another MMO, the GM would have deemed your achievements and quest completion as enough evidence to send you your relic back. I also believe they keep some sort of record of myth earned/spent, so the GM may also be able to restore your AFv2 without actually having to roll it back to a certain day. In other games, GMs will review your account and then in-game MAIL you the missing items. This is their go-to solution when quests are bugged, can't be completed, etc. It gives the dev team some time to fix the bugs while the GMs provide the 'quick fix' to affected players. A lack of GM response or tools to help players has resulted in a HUGE list of tickets that GMs really don't have the time to answer directly. The best you'll get is something generic. With all the money this game is generating, I can only assume that more GMs will be hired and their system will be altered in some way...

Now, I'm curious... why did you log in when the restoration was under way? I would have been way too paranoid to log in before I received the "Your account has been restored" e-mail because something bad might happen if you interrupt the process. o.o;;

Also, food for thought. Which exact date did you give for the restoration? It's possible the people who hacked your account took control of it that day, logged in, and dumped all of your 'unnecessary' gear to make room for all the stuff they would farm. This seems odd considering the armory chest is 'separate', but this is what hackers do in other MMOs.. they destroy all your gear but gear needed to farm. Although I do remember this one time... My account was hacked in WoW (YEARS after I had last played... no idea who got my password or how since I don't use it for anything else and the last time I logged in was 2+ years prior). Everything was restored -- except my gear. I couldn't find it anywhere. It was really bothering me because everything I had were aesthetic pieces for the memories. Then I looked in the bank... The hacker, instead of dropping or disenchanting my gear, dumped ALL of my gear in the bank for safe keeping. o.O;;

The odd thing was, i mentioned as above i didn't actually log in while the restoration was being active, I also had no communication as to when it was going to happen(time frame), also the the provided evidence from live support saying that i should not be able to log in while the restoration is underway. I am use to restorations like Blizzard does for WoW, not this 2nd class copy and paste and hope it all works. The day before i was hacked / hour time which is what they ask for on the form, is what i provided them with. In any case you would think they would notice when 500k all of a sudden went missing, shocked that they don't even keep that recorded. None of my gear was or inventory was touched by the hacker, only the gil(which even i was surprised about) amazingly this seems like a quick steal and go because i was awake only 4 hours after i had been to sleep. But yea i had the same issue on wow, except he sold all my raid gear and kept my pvp gear.

[Australia]

Good evening everyone! First and foremost, I'd like to thank you all for bringing this to our attention. I know I myself would be more than a little frustrated in the same situation. That being said, I've taken the liberty to escalate this issue as well as notify our senior Game Masters regarding this matter. Rest assured, we've forwarded the loss of Relic+1 due to a compromised account to the proper folks for further review. Thank you all for your patience and understanding in this, and we look forward to further enhancing your gameplay as you experience all Eorzia has to offer!

-GM Oppiukam

Is there any chance of receiving my Mythology chest and legs aswell with the relic? Because i really don't want to wait 6 weeks again for that either, and they are just as important as my relic.

[Australia]

I am a Player on Shiva(EU) from Germany. I made a Ticket 4 weeks ago for the same reason. I got hacked. I got no reply to my Ticket..just the normal auto reply for puttin in every little thing from my Account. Never got a reply to this. After another 2 days my Ticket was gone so i thought they have too much to do, thats the reason why the ticket got deleted. Last sunday i got kicked out of the game and my account got deactivated for 45 minutes and this Wednesday i know why. They reseted my Items to the day were i made the ticket. Discussing with GMs is just plain useless cause they just say "In the Terms it says you shouldn't play until the account is restored. Otherwise you can lose everything you got until now". How the hell should i know if i don't get a reply that they are working on my problem. I would have said they shouldn't bother with it, in 4 weeks i could have gotten my Gil easier than my whole darklight equip now.

Exactly the same situation here. It seems to be a troublesome scenario that GM's just aren't equipped with to handle, I'm sure it would lower the pressure of so many tickets if this was not the case.