Completed but account is restored, makes no sense!!!

[ZohnoReecho]

so they rolled back your bag only?
SE, give your technicians or whatever they are some proper tools to "restore" items and not copy/paste some database rows to avoid this mess <,<
If the time spent to solve all these issues was put in developing proper tools and then using them to solve the original issue you would solve the new ones faster and offer a proper customer support service…

[Australia]

Sorry it may have been explained wrong, Basically i have had a restoration(recently. (but hacked,going back 3+ weeks since i handed in my first lot of forms), I made sure i put the date on the form to the day i was hacked (still had my relic that day) so when i got a restoration i would have my relic + gil etc. This was not the case (they said i had chosen a restoration date without this) i believe that is utter crap. So now that i have had my restoration, i have no relic weapon, no myth chest, no myth pants,lost certain DL pieces, lost all the GIL i had made in mean time which was 700k starting from scratch..but they did replace it to the original (500k gil) before i was hacked. Now with all that, I also cannot re start my relic quest because it says in my journal that it is completed, i have been to every NPC that gives this quest to make sure but have had no luck. I don't understand why SE cannot simply *generate items and gil* to send back players via mail then go through this rediculous process. GM's and live support are utterly useless except telling you everything is going to be ok...

I've been left with either QUITTING or starting an entire NEW character, and the support team has not given a care in the world to this problem or issue.
First response i had got from a GM was *this was my fault because i logged in while the restoration process was happening* Firstly live support told me my account was meant to be temporarily disabled to ensure this doesn't happen.
After flooding the GM with 5 more messages of the same thing i get a response saying *your restoration has been completed but you chose a date when you did not have the relic weapon and this is out of our scope as a GM* (useless)
Next i went onto live support hoping for a last resort, yet again, they cannot tell me anything because they cannot visually see inside the game *or something* so they are pretty much useless aswell.

The small things that i noticed about this restoration was, i still had a retainer i had made after i was hacked, i still had items like high level armorer crafts(my armorer was lvl 47-48) in my retainer that i had made after being hacked.
I could have dealt with just losing some items and gone through the pain of getting relic + myth again. But this is just way too far and such a complete joke on behalf of the support team from SE.
It took nearly a entire MONTH, from when i first lodged my form after being hacked, expecting to be better then blizzard support and have my GIL only sent back to me straight away or in a day or two, The lack of communication or standing by your policies is a complete sham and the priorities at which issues like this are severely lacking. When i made contact with a GM after being hacked they had linked me to the EU website to fill the form, they replied back to me in a email in FRENCH, what good is that to a english speaking customer(lol).I then smartened up and put NA in the url instead of EU and finally got a response saying *sorry bla bla bla* (still not acceptable). After that there was no more contact even though in that email that was in english had said look out for more email on updates with your restoration etc. Well not a single thing happened after that, and the support team don't even care,i mean it took litterally a month to restore my account? and lose all that hard work.. this is in your policy to have it done between 7-10 days, and temporarily suspend the account so you can't log on,(that being confirmed by live support). They had even forgotten about my first restoration form that i had sent in with personal identification (passport and drivers licence) and that's some personal shit right there. At the moment i'm actually sorry to say but blizzard have a better support system right now and SE have a long way to go before shit like this doesn't happen to anyone else.


I hope this has cleared up the story for you ZohnoReecho.

[Destero]

Thats bullshit, I have had the same experience with the SE support it is dead set the worst you get alot better support in every other MMO even the free ones.

I bought my relic weapon bits, completed entire quest to AK then the quest chain bugged out and i lost my weapon and the quest.

They said they "cant restore" or give me back the gill spent on the item, restore the quest chain or the half finished weapon so i can atlest start the quest chain again.

It took them four days to reply back to me, i sent in a reply the same day and i haven't even got a reply back in about two weeks now.

What type of game cant even restore or help out there PAYING customers. It is a joke, this game im sure has lost hundreds of customers already that needed restores like Australia did but they dont know how to.

Im one of the stupid people that paid for the 90 day subscription. I wont be renewing with the SE support the way it is.