FOR THE LOVE OF GOD PLEASE FIX THIS MASSIVE LAG PROBLEM!

[Ryger7]

question do all of you happen to have LOL installed as well? if so tehre is a program it installs on your comp called Pando media booster. UNinstall that. its a P2P softwere that turns on automaticly as soon as your comp is turned on and constally ploads causing lag.

I tried uninstalling it but nothing changed. Still lagging like crazy, just like I do every evening around this time.

Thanks for the tip though. You have already been more helpful than SE. Because, you know, they are still not saying a word about this...

[Noshpan]

LOL isn't the only program that installs this (I refuse to play LOL or any moba). I think, maybe, Aion does, too. But don't quote me on it. I do know that one of the MMOs I have installs Pando and won't run without it.

[AkashiXI]

Since this Monday I've been having stutter lag issues. It seems everyday up until 7~8pm CST I constantly have a 2~3 stutter lag between 30seconds of normal gameplay, and then everything continues as it should. I know it's not my PC, and I've already contact my ISP (Comcast) about the issue. I'm running out of ideas, and it's making the game not unplayable for me. Is anyone else having this same issue?

[Raist]

Well if you meant their coding at the application layer... why didn't you just address it as such? When you talk about networking protocols in a conversation about issues with TCP/IP... that's likely gonna be what comes to mind, not the application layer.

As for what is going on at the application layer, it appears to be using http over TCP. A fairly common combination for many real-time applications relying on tcp/ip that aren't having issues like this. WoW uses it in fact, as well as other games. Would make sense I guess, since we spend a lot of time tapping databases, the launcher is kind of a re-skinned MSIE so it depends on browser technologies... and so and so forth. Also, considering how much SE likes to use third party tools, it is likely someone else's API anyway... who knows. Without any glimpses into their code to confirm just what is really going on, not sure it's really fair to pass judgement at that level just yet--especially since we've been able to link bad transmission to bad lag, and good transmission to "good" lag. In case you've missed the many threads detailing it, people have been able to draw a direct correlation between them.

So, there is at least one thing we do know: when there are substantial problems in response times, there are substantial problems in transmission. For those not experiencing such poor response times, they are not experiencing poor transmission. Is it really off base to attempt to address the transmission problems in the hopes that it may provide some relief? If we are indeed confirming that under conditions A in route we see bad lag, and under conditions B in route we see good lag---why would you not want to turn condition A into condition B if you can?

We have seen such work in progress and it is indeed working towards remedying this for some people. It doesn't seem to be a hypothetical anymore---it appears to be working for those that have been successful in pulling in someone to work on their routing. Even if it were just theory, your own interpretation of the failings at their application layer support that theory: They weren't prepared for unstable transmissions, and it's causing problems---address the stability problem with transmission, and you improve the game's responsiveness. That is precisely what we are doing here--improving our transmission quality appears to improve responsiveness.

And that brings us back to a major point we've been discussing: how to get someone to address the problem we KNOW to exist, and KNOW to be impacting game play negatively. Simple fact remains that a large number of people simply haven't been requesting support properly --especially not in regards to addressing this particular part of the equation. They aren't using the proper reporting tools (this forum is not for requesting support from SE---that is to be done elsewhere), and they aren't providing anything remotely useful for anyone to begin a proper investigation. If you want someone to follow through with a support request, it needs to be filed properly first.

[Rosy]

Once again, I will reiterate what other folks have said in this thread. We can play multiple other games with NO lag, games with servers situated in many different countries, but... NOT Montreal. It is not our responsibility to start finding ways to get to Montreal via our ISP, we pay to play this game and it's up to SE to put some servers in a country more suited to European players, not at the other end of the world. Now, if SE would like to refund me my sub for the amount of time it will take me to research and then speak with my ISP etc.etc. that's part way to being satisfactory, and highly unlikely.

This is a lovely game, but SE, be warned there are some great games on the way so you need to spend a bit of that money you're getting now on servers that are playable, before you lose your subscribers and sink back into mmo oblivion.

[Alenore]

To those saying other games aren't suffering the same issues : maybe not for you.

Quoting WoW forums (US, since I suppose that's where most of you are) :
"Lag.... game is UNPLAYABLE."
"Extremely high world latency."
"Constant disconnects, game freezing, lag"
"Unplayable lag spikes."
"Constant stutters and terrible latency."
"High Latency for Comcast users part #2"
...

GW2 :
"lag lag lag"
"delay and lagg"
"Connection error(s) detected. Retrying..."
"Darkhaven server lag"
"Unplayable lag on specific game server IPs"
...

D3 :
"Constant Lag"
"LAG"
"latency issue"
"AT&T Related Lag/Rubberbanding Issues"
...


That's fine, maybe you guys have no problem running these games. Now please, just stop quoting them as models when they currently have the exact same problems as FFXIV for some of the user base (just like FFXIV). And what do they ask to fix the problem ? What Raist said.

[Blarp]

To those saying other games aren't suffering the same issues : maybe not for you.

There are four or five posts on their forums complaining about lag. Of those four, three of them already have a response from a Blizzard employee. If you can't see the difference between that and this, then you are blind. There have been 19 posts responded to by a Blizzard employee on the front page of their tech support forums. There have been two responses from SE in over two months on these forums. I know that they'll request tracerts, router serial numbers, ISP's etc. I also know the likely solution is for players to contact their ISP unless it is an extremely widespread problem, but at least Blizzard has a presence.

[ntall1]

Stop defending SE's extremely poor Customer Service. Like Blarp said, "At least they have a presence". What most ppl here are so frustrated about is the complete lack of response on the issue from SE. Not only are the lag posts on these other tech forums very minimal compared to the amount for FF14. But these other companies work with their customers to not only help sort out their issues, but let them know that anything out of the players hands are being worked on by the company.

The other issue is that these games also have different servers in different locations so players themselves can bypass routing based issues without 3rd party programs like VPN's. So even if these other companies do not control the internet. They have taken the necessary steps to avoid 99% of the issues that exist in FF14.

SE does not understand what customer service is, and that is why lots of ppl are pissed. They are paying a subscription for a game that should realistically be F2P based on the support available from SE.

[Raist]

Some key points from Blizzards guidelines to show their intents/expectations for their tech support forum:

http://us.battle.net/wow/en/forum/topic/6794350261

Medearn
Customer Support

Edited by Roraks on 4/1/13 10:58 AM (PDT)
Welcome to the Technical Support forum for World of Warcraft. This forum exists to provide World of Warcraft customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members. While Blizzard Tech Support staff regularly monitors and replies to this forum (between 7am-8pm Pacific, 7 days a week), it is not meant as a place to resolve complex issues, because of the nature of forums. If you cannot resolve your issue through the forum, we recommend checking our Knowledge Center for resolutions and workarounds for common issues.

Please post a subject with a clear summary of your issue. Starting posts with "I need help!" or "Can't play no matter what" only serves to make your issue harder to resolve.

Now for SE's:
http://forum.square-enix.com/ffxiv/t...-Support-Forum!

Welcome to "Technical Support" Forum!

The purpose of this forum is to provide a place for FINAL FANTASY XIV: A Realm Reborn players to discuss technical issues with each other and to find a quick resolution to issues they are experiencing. There may be instances where Square Enix will provide information and introduce knowledge base articles.

Please carefully read and adhere to the following rules and FINAL FANTASY XIV: A Realm Reborn player Forum Guidelines (NA & EU) before posting.

Rules on Technical Support:
This forum is for discussion on technical issues. Other themes such as game discussion should be done in the appropriate forums.
Please submit bug reports by posting in the Bug Reports.
Only new threads related to your own issues may be created.
Since direct support will be required for the following types of issue, please contact us through the Square Enix Support Center (NA & EU).

Issues regarding faulty products which require direct support or product exchange. (Example: Registration code is invalid, damaged disc, etc.)
Issues regarding the registration information of Square Enix Account that requires individual investigation and restoration. (Example: Compromised account)

Categories
Technical Support
This is a place for FINAL FANTASY XIV: A Realm Reborn player to discuss technical issues with each other and find a quick resolution to issues they are experiencing. There may be instances where Square Enix will provide information and introduce knowledgebase articles.

Being Addressed/Currently Reviewing
If the support team responds to or requests extra information for a reported issue, it will be moved to Being Addressed/Currently Reviewing. The report will be moved to Resolved Issues if it is not replied to over an extended period.

Resolved Issues
If a reported issue has been resolved by the person who reported it, another player, or by the support team, it will be moved to Resolved Issues.

Separate Support Required
If a reported issue cannot be resolved through the forums due to the nature of the issue (Example: account information needs to be reviewed), it will be moved to Separate Support Required. The appropriate contact information to receive support will be provided.

Note that is SE's entire post on their guidelines, while Blizzard's is considerably more detailed, and clearly gives a sense that when you are there Blizzard is there to actively help you out. SE's pretty much tells you this is a sandbox for you guys to discuss problems/solutions amongst yourselves. All non-technical discussions amongst players (like feedback, bug reports, direct support requests) should be presented in the appropriate forums or at the support portal--not here. Moderators MIGHT chime in with additional information and/or links if they see something they may be able to address further.

In short... this forum was not ever meant to be a direct line of communication for players to request support from SE--nor for soliciting any response from SE of any kind for that matter. They intended this to be a forum for the players to work together to find solutions to their problems. Otherwise, we are supposed to submit our requests/feedback either in their designated forums or through the support portal.

That is likely why you don't really see SE commenting much in this forum.

[whilke]

Some key points from Blizzards guidelines to show their intents/expectations for their tech support forum:

http://us.battle.net/wow/en/forum/topic/6794350261



Now for SE's:
http://forum.square-enix.com/ffxiv/t...-Support-Forum!


Note that is SE's entire post on their guidelines, while Blizzard's is considerably more detailed, and clearly gives a sense that when you are there Blizzard is there to actively help you out. SE's pretty much tells you this is a sandbox for you guys to discuss problems/solutions amongst yourselves. All non-technical discussions amongst players (like feedback, bug reports, direct support requests) should be presented in the appropriate forums or at the support portal--not here. Moderators MIGHT chime in with additional information and/or links if they see something they may be able to address further.

In short... this forum was not ever meant to be a direct line of communication for players to request support from SE--nor for soliciting any response from SE of any kind for that matter. They intended this to be a forum for the players to work together to find solutions to their problems. Otherwise, we are supposed to submit our requests/feedback either in their designated forums or through the support portal.

That is likely why you don't really see SE commenting much in this forum.

Soooo, basically SE's game support forums work completely differently then almost every other AAA MMO out there? Yes, that makes it okay for them to have no customer facing presence then. Cool beans.

Still on the fence if you're just a shill getting paid by SE or not....