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  1. 11-03-2013 11:11 AM #1
    Priscillasdagger
    Player
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    Join Date
    Sep 2013
    Posts
    2
    Character
    Lunr Tabernacle
    World
    Malboro
    Main Class
    Conjurer Lv 37

    How long to reactivate my account after renewing my subscription?

    Hi. I initially registered my payment method for automatic renewal before my subscription would begin. (Which would be Nov.2 2013) I received an email from SE stating that they have encountered an error with my payment method and that my account would be cancelled. I have updated my account with another payment method, however my subscription/account says 'inactive' still. Do I have to wait a period of time until I am charged for renewing my sub and my account reactivated or should it be automatic?

    This is very upsetting bc I cannot play until this is resolved... :/
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    Last edited by Priscillasdagger; 11-03-2013 at 11:20 AM.
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  2. 11-03-2013 11:17 PM #2
    ZohnoReecho
    Player
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    Aug 2013
    Posts
    958
    Character
    Zohno Reecho
    World
    Ragnarok
    Main Class
    Pugilist Lv 70
    When this happened in FFXI I updated the payment info in the square-enix account panel and it would execute the payment.
    Maybe with XIV you gotta wait the next payment cycle, maybe at japan midnight or something similar. You can only contact them by chat/phone to be faster.
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  3. 11-18-2013 12:59 AM #3
    Avurach
    Moderator Avurach's Avatar
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    Sep 2013
    Posts
    288
    Greetings,

    It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further discuss resolutions or contact the Support Center at http://support.na.square-enix.com for assistance. Thank you!
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