Greetings,

I am sorry to hear you are having trouble with this particular issue. This matter has already been brought to our attention and is currently under investigation by development. I recommend http://forum.square-enix.com/ffxiv/f...ing-to-Address or http://forum.square-enix.com/ffxiv/forums/638-Fixed for any updates in the future! We apologize for the inconvenience.
Thank You

Boretalith