They had and still have this obnoxious behavior with FFXI, and it continued on to this game. They just simply don't give a care about their players. The game could end up getting near it's death like with FFXI currently, but they still won't do anything to entice their fans. The playerbase is shrinking on FFXIV, it's not dead yet, but all this blatant uncaring and condescending tone they respond to us with is enough to make me skip out on this game. They best clean up their act soon because there are plenty of other options out there and we don't need to be treated like we're 4 years old when it comes to updates or tweaks.