I doubt it is actually an issue on SE's end. We always forget to fault ourselves or our equipment when stuff doesn't work properly. For example I, and some of my co-workers/classmates, always forget our password or have issues with some type of software. When I call IT to assistance I end up saying something to the extend of "There must be something wrong with your system because I just reset my password last week" or "My computer only has problems with your software". When in fact I most likely forgot my password and didn't write the correct one down in my planner and my computer isn't up to par/missing the required software components to run the software properly. There are so many variables to take into account for your issue there is no way to prove the blame falls solely on SE. Now as for their attitudes I find it refreshing. I think people have become to accustom to the "Customer is always right" mentality. Tact can only go so far.