Quote Originally Posted by worldofneil View Post
I know SE can lock down accounts if your IP doesn't match a previous login and you don't have a security token (but not always for some reason), but are you sure this email is genuine? It just screams "phishing email" from the wording used:

For example, "Dear Valued Square Enix Customer" - bit generic? SE would have your name/should be using it.

Does the link in the email go direct to one of their official domains or via some unknown site first?

Just with all the people having their accounts broken into, things like this would be the obvious way of doing it.
I agree, sounds like you were phished, i recommend changing your PW ASAP