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  1. 10-21-2013 12:40 PM #1
    dekarguy
    Player
    dekarguy's Avatar
    Join Date
    Jun 2013
    Location
    Ul'dah
    Posts
    69
    Character
    Aliera Nariel
    World
    Cactuar
    Main Class
    Monk Lv 70

    Game client won't close when exiting after long play session Windows 8.1 dual monitor

    ISP: AT&T U-Verse

    Type of Internet Connection: DSL

    Internet Connection Speed: 18 Mbps

    Date & Time: 10/18-10/20 various times CST

    Frequency: Sometimes

    Character Name: Aliera Nariel

    Race: Miqo'te Female

    World: Cactuar

    Class/Level: Monk/50 & Bard/40

    Area and Coordinates: Mor'dhona Aetheryte Plaza, Dragonhead Aetheryte Plaze, Wineport Aetheryte Plaza

    Party or Solo: Solo

    NPC Name: None

    Monster Name: None

    In-Game Time: Various times

    Steps:
    1. Boot the game on primary monitor, full-screen windowed
    2. Play for a long session > 1 hour
    It has been happening when I've done a bunch of FATE grinding, or after a long night of Bahamut's Coil Turn 1 or Turn 2
    3. Attempt to quit the game via the in-game command /shutdown
    4. Notice that the game looks like it is closing and instead hangs on a black screen for multiple minutes, requiring a End Process via the Task Manager

    The only things that have changed since this issue started occurring were that I added a second monitor which the game was handling fine, even after the patch, and then I upgraded from Windows 8 to Windows 8.1 and the issue started happening.


    PC Specs:
    ------------------
    System Information
    ------------------
    Time of this report: 10/20/2013, 22:35:03
    Machine name: NEXUS-DESKTOP
    Operating System: Windows 8.1 Pro with Media Center 64-bit (6.3, Build 9600) (9600.winblue_gdr.130913-2141)
    Language: English (Regional Setting: English)
    System Manufacturer: MSI
    System Model: MS-7522
    BIOS: Default System BIOS
    Processor: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz (8 CPUs), ~2.7GHz
    Memory: 6144MB RAM
    Available OS Memory: 6134MB RAM
    Page File: 4775MB used, 3816MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.03.9600.16384 64bit Unicode
    (1)
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  2. 10-21-2013 04:17 PM #2
    Ryios
    Player
    Ryios's Avatar
    Join Date
    Aug 2013
    Location
    VA
    Posts
    1,055
    Character
    Ryios Locke
    World
    Coeurl
    Main Class
    Gladiator Lv 68
    I have the same problem, Windows 8 (not 8.1). Triple Monitors. Game runs in Borderless window.

    ISP: Comcast PowerBoost
    Type Of ISP: Cable
    Internet Connection Speed: 50mbps
    Date & Time: 10/15 - present
    Frequency: Every time
    Character Name: Ryios Locke
    Race: Lalafell
    World: Coeurl
    Class/Level: Warrior 50

    Steps:
    1. Log into game
    2. Exit Game




    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Ryan\Documents
    FINAL FANTASY XIV - A Realm Reborn S:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_gdr.130531-1504)
    SYSTEM_CPU Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz (4 CPUs), ~3.3GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS BIOS Date: 05/07/12 10:45:41 Ver: 34.02
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16281.082MB
    SYSTEM_VIRTUAL_MEMORY 2047.875MB
    SYSTEM_PAGE_FILE 18969.082MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.904GB SYSTEM_FREEDISC_SPACE 62.629GB
    SYSTEM_STORAGE P:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.759GB SYSTEM_FREEDISC_SPACE 273.209GB
    SYSTEM_STORAGE S:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 167.678GB SYSTEM_FREEDISC_SPACE 107.441GB
    SYSTEM_DIRECTX_VERSION DirectX 11
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 760
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 760
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 1986.684 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 2048.309 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (59Hz)
    SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.2723
    SYSTEM_GRAPHICS_DRIVER_DATE 9/12/2013 4:58:10 AM
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS Intel(R) HD Graphics 3000
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY5
    SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
    SYSTEM_GRAPHICS_MAKER Intel Corporation
    SYSTEM_GRAPHICS_VRAM 32.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 1632.000 MB
    SYSTEM_GRAPHICS_DAC Internal
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
    SYSTEM_GRAPHICS_DRIVER_VERSION 9.17.0010.2932
    SYSTEM_GRAPHICS_DRIVER_DATE 12/14/2012 5:42:34 AM
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS Intel(R) HD Graphics 3000
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY6
    SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
    SYSTEM_GRAPHICS_MAKER Intel Corporation
    SYSTEM_GRAPHICS_VRAM 32.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 1632.000 MB
    SYSTEM_GRAPHICS_DAC Internal
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
    SYSTEM_GRAPHICS_DRIVER_VERSION 9.17.0010.2932
    SYSTEM_GRAPHICS_DRIVER_DATE 12/14/2012 5:42:34 AM
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (Turtle Beach P11 Headset)
    SYSTEM_SOUND_DEVICE_ID {449AF844-303A-4B7D-8F96-20A0B1AE5ABD}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.9200.16658
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 7/5/2013 6:02:14 PM
    SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {2C86709D-CAB0-4C30-86E6-C35EA4AABC01}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6657
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/12/2012 9:10:44 PM
    SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {7D32DFE8-F1B1-4663-8DA9-7D29FE46C207}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6657
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/12/2012 9:10:44 PM
    SYSTEM_SOUND ASUS PB278-2 (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {EFAB9290-164E-4773-BBE5-5AD2E39FC27B}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0026.0004
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/16/2013 8:38:15 AM
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {56828A30-05D7-11E3-8001444553540000}
    SYSTEM_INPUT_NAME Comfort Curve Keyboard 2000
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1280 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {E14A7CA0-0612-11E3-8001444553540000}
    SYSTEM_INPUT_NAME Turtle Beach P11 Headset
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    (1)
    Last edited by Ryios; 10-21-2013 at 04:22 PM.
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