Server transfer problem.

[Imhugi]

Personally starting to really regret ever getting this game if the support's like this. The least they can do is look it up and give solid answer.

[InsaneFurry]

Personally starting to really regret ever getting this game if the support's like this. The least they can do is look it up and give solid answer.

And....I'm out. 4 days of trying with nothing from support, not even a canned response! Can't play with friends now on top of everything else, and I thought SOE's service was bad! Left my account active until the end of the month in case they decide to admit they had problems and re-open transfers, but cant see paying anymore with this kind of service.

[Imhugi]

Yup, in same situation here as well. Not at all happy with how they are handling this. (or lack of)

[OneMech]

I'm sorry to see you guys are still having the same problems too.

At the recommendation of my friend I sent a response to the robo-mail explaining that I didn't think the problem was server congestion and that it was more likely to be a problem with the character. This is the response I got at 1:25 AM EST:

Hello and thank you for contacting the GM team.

When a Game Master was able to respond to your request, we found that you were unavailable to speak to us. Because of the nature of the situation you are having with world transfers, we recommend you contact our Support Center by visiting http://support.na.square-enix.com, and choose FINAL FANTASY XIV. You can search for possible resolutions in the Knowledge Base, or click on Contact to begin a help request. Representatives are available Monday through Friday, 9AM to 6PM Pacific Time, and will work to provide you with the best possible resolution. If this is something tied specifically with your account, they would be able to best help you in this situation. We apologize it is not something we can investigate ourselves but they would be happy to assist you.

Thank you for your patience, and best wishes to you.
FINAL FANTASY XIV Game Master Team

Not sure why my response got shunted to the GM team cause all they did was point me back to the place I was already asking for help in.

My friend whom happens to have been a long time XI player insisted that if I was persistent, tech support would eventually come through. I really hope he's right cause this is kind of killing my enthusiasm for this game.

I've sent another response going over the important details again begging for any kind of real help in this matter. I wish everyone else luck as well.

[OneMech]

Well, I got a couple of emails from customer support this morning:

Thank you for contacting us for assistance with properly moving characters between worlds on your account. We understand that there are limitations and congestion issues, and this can cause a number of troubles we would like to help you resolve.

Having reviewed your request and your account, we will be able to assist you with transferring your characters according to your request. However, we would like you to understand and agree to the following restrictions before we process this request: [the restrictions they originally listed with world transfers] If you agree to these restrictions, and have made any corrections to meet them, please respond to this ticket or send a new ticket noting your agreement, and we will begin the world transfer process. This process may take several days to complete from the time you submit your response.

Thank you for your patience and understanding, and we look forward to hearing back from you.
Final Fantasy XIV Support Team

and I guess they considered the second support ticket I'd made a couple days earlier an agreement response:

Thank you for agreeing to the restrictions related to world transfer.

We have submitted the characters for transfer, although this can take several days to complete. Please be patient with us while the request is processed and we attempt to transfer the characters as you requested.

Final Fantasy XIV Support Team

So if this works out, than thanks for finally coming through XIV Support. I'll update my post when I see the results.

[ColoradoJay]

I didnt even get as far as some of these posters did. I tried on Sat night, as well as Sun night. I was able to select my destination server, but the current server list didnt even have the server that my toon was on. (I wanted to transfer from Durandel to Gilgamesh) Because of the fiasco during launch, I have multiple characters on many servers(I Just wanted to play and check the game out at some point so I created a toon wherever they would let me) But now that I am on Durandel and level 31 that is the toon I want to keep and transfer. But Durandel was not a server listed in my drop down menu. Maybe I missed something, but the *free* server transfer weekend was BS for me.