Server transfer problem.

[Imhugi]

Hi, I've sent in contact email as well but have yet to hear or even get confirmation that it's been submitted. Reference number is 3046884.

Anyroad, the issue is basically that I'm pretty much stuck being unable to transfer my character to a new server when all my friends have already done so. The main reason why I even bought this game was to play with them yet it seems I'm prevented from doing that.

The whole process seems to work ok at first when I select server to and from and select my character but as soon as I click proceed, it gives me "The World Transfer service is unavailable, or the website is currently under maintenance.
Please wait and try again."

To be clear, I have not transferred any character before at all. This is the first time so I shouldn't have any issue. I've been having this issue for couple days now and before that it was due to some other error and whatnot. The free transfer's supposed to end in few hours and I'm pretty much sitting here stuck outside and prevented from playing with my friends.

I've tried clearing cookies, I've tried new browser, I've tried refreshing dozen times to no avail.

Any sort of help would be much appreciated.

[OkY]

Having the same problem! Someone says it has something to do with Characters that have been made when they started the world transfers

[OneMech]

I have the exact same problem and I think OkY is correct in what he said about when the characters were made, as I've seen other people with this problem coming to the same conclusion. On top of that my friends have no problem transferring characters that they've left un-touched before the free transfer period.

After I remade my 1.0 character, as per required, I tried to transfer it to the server that all of my friends are playing on and I ran into exact same thing Imhugi is having problems with. I've tried every avaliable web browser at different times of day for the last two days, even on different computers, and I still end up with the same "World Transfer service is unavailable" message when I try to proceed with the transfer.

I meet all the requirements for World Transfer and my character is from 1.0 so that the 3 day creation limit shouldn't be a problem. My destination server has been open to new characters as well so I don't think it's a congestion problem.

I've sent in my inquiry ticket but they say that they only respond on business days and I really don't want to have to spend the hefty transfer fee because the system decided to bug out.

[OneMech]

Update: I just got a response from..."Template@Sheet" of the XIV Support Team :/ and they replied with the following message:

Thank you for taking the time to report difficulties with the world transfer service. We understand that congestion due to a large number of requests is causing a number of issues for customers, including worlds not appearing for transfer and characters not appearing to be transferred. We are currently investigating these concerns to try to resolve these congestion issues.

Since these current difficulties are related to congestion of the servers, we recommend trying again at a later time when the world transfer service may not be as congested. The world transfer service will remain free until Tuesday, October 22, 2013 at 01:00 AM PDT, and attempting again between these times may allow for a successful use of the service.

Thank you for your patience and understanding as we work to resolve these issues and process all of the requests being made.
Final Fantasy XIV Support Team

I really don't think server congestion is my problem since, like I stated before, my friends have had no problem transferring characters that were made or modified before the free World Transfer period. Also, wasn't the email service supposed to put me in contact with a real person?

Edit: If anyone else is having this specific issue, please speak up because it seems like tech support is only chalking it up to people whining about high traffic and I really don't think that's the case.

[Eshura]

I tried to transfer from Gilgamesh to both Faerie and then Leviathan (one then the other), and got "unable to transfer at the time", perhaps server congestion? Restrictions are in place because its almost 6pm est? Will try again later though.

[MakiMakaa]

I had 3 characters on the same account, all carried over from 1.0
I could transfer the character which I logged in before the transfer started perfectly fine
The other two I can't.
They all come from the same server and move to the same server as well. They're also 'older' than the 3 days stated. Older in the sense that I logged into the game with them over 3 days ago.

[Sapphires]

I'm still having this problem trying every day multiple times of day, emailed support twice and they say it should work but wont do a manual transfer.
I was able to move another character, but one of my alt characters cant move to ANY other server.

[Sapphires]

Having the same problem! Someone says it has something to do with Characters that have been made when they started the world transfers

This is probably the issue with one of my characters since I made it around the time it started, but over 3 days have elapsed and it still cant be moved.

[Imhugi]

Update: I just got a response from..."Template@Sheet" of the XIV Support Team :/ and they replied with the following message:

I really don't think server congestion is my problem since, like I stated before, my friends have had no problem transferring characters that were made or modified before the free World Transfer period. Also, wasn't the email service supposed to put me in contact with a real person?

Edit: If anyone else is having this specific issue, please speak up because it seems like tech support is only chalking it up to people whining about high traffic and I really don't think that's the case.

I had the same response from the support, and no, it's not the congestion at all. It's definitely some type of error and I do think it's because my character was made after the transfer begun. I do meet all the requirements so I can't think up any other reason why I'm the only one that's prevented from transferring while all my friends can(and have).

This is down right frustrating. I'm basically left out from playing with my friends just because I decided to buy the game at the wrong time. I would have rolled on the destination server from get go if I knew this would be a problem. Only reason why I rolled it on other server was because the destination server was restricted from new character creation during prime time and that would mean I had to get up in the morning to make the character.

The whole transfer guideline doesn't say anything about newly created characters (other than three day mark) so..yeah, it's kinda misleading.

I'm not too fond of how they're handling the support contacts either. Seems like they don't even read it and as soon as they see 'transfer' they just copy/paste the response.

[Imhugi]

Personally starting to really regret ever getting this game if the support's like this. The least they can do is look it up and give solid answer.